26-06 IT HELPDESK AND SUPPORT INTERN

International Potato Center (CIP); Lima Metropolitana; Presencial; PEN 13.392 - 20.088; Jornada completa

Descripción de la vacante

The International Potato Center (CIP) is seeking an IT Helpdesk and Support Intern to assist the Information Technology Department in Lima, Peru. The role focuses on diagnosing IT incidents, maintaining assets, monitoring networks, and supporting security protocols for on-site and remote users.

Key duties include incident resolution, ITIL-aligned documentation, asset inventory updates, and user support for Office 365 and web conferencing tools, contributing to uninterrupted IT services within

Formación

• Pursuing IT/Computer Science degree or similar.
• Solid understanding of ITIL Foundation principles.
• Strong problem-solving and customer-support skills.

Responsabilidades

• Diagnose and resolve incidents related to computers, network connectivity, and peripherals.
• Support information security activities, including handling security events and incidents.
• Document IT processes and procedures following ITIL guidelines.
• Monitor network services and communications infrastructure.
• Maintain IT asset inventory and update records.
• Provide end-user support for Office 365, conferencing tools, and business apps.

Conocimientos

ITIL Foundation

Office 365

Network troubleshooting

Customer support

Educación

IT/Computer Science student

Descripción del empleo

The International Potato Center (CIP) is looking for one (1) IT Helpdesk and Support Intern to provide support to the Information Technology Department in Lima, Peru.

About CIP: CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science‑based innovations in potato, sweetpotato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri‑food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/.

About the position: This position will provide essential support in the diagnosis and resolution of technical incidents, ensuring the continuity of IT services for both on‑site and remote users. The intern will play a key role in maintaining IT asset inventory, monitoring network services, and supporting information security protocols within the organization.

Key Responsibilities

• Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals.
• Information security support, including handling and escalating security events and incidents.
• Documentation of internal IT processes and procedures in accordance with the ITIL framework.
• Monitoring network services and communications infrastructure.
• Updating and maintaining the IT asset inventory.
• Support for end users on Office 365 applications, web conferencing tools, and business applications.
• Knowledge of ITIL Foundation principles.