Team Lead Account Management

Gender; Muscat; On-site; OMR 20,000 - 33,000; Full time

Job summary

Specialized Import and Trading LLC in Muscat, Oman, is seeking a Team Lead Account Management for Local Shops to drive partner growth and manage a high‑performing team. The role focuses on growth metrics, take rates, and timely execution of daily tasks with quality outcomes.

You will monitor progress, guide the team, and align with Marketing, Logistics and Finance to optimize the sales cycle. Strong leadership, English/Arabic fluency, and Excel/Data Analysis skills are essential.

Qualifications

• Bachelor's Degree within Business Administration or related field.
• Minimum of 5 years of experience in Sales and ability to set targets.
• Leadership & Team Management Skills is a must.
• Negotiation Skills.
• Problem Solving Skills.
• Decision Making Skills.
• Planning and Organizing Skills.
• Ability to meet deadlines and be flexible in working.
• Fluent in both languages Arabic and English.
• Communication skills (Written and Verbal).
• Excel & Data Analysis Skills.

Responsibilities

• Monitor and maintain partner order growth, net fail rate and net take rates, through team priorities.
• Produce metrics for visibility on progress of work assignments and team performance.
• Achieve monthly NCR and account management targets.
• Manage commissions renegotiations.
• Allocate and monitor tasks to complete appropriate work assignments.
• Provide leadership, guidance, and reporting discipline.
• Collaborate with Marketing, Logistics and Finance to ensure an effective sales cycle.
• Lead new projects and initiatives across Local shops.
• Track OKR progress and develop strategies to reach key results.
• Recognize and support underperforming team members.

Skills

Leadership

Team management

Negotiation

Problem solving

Decision making

Planning & organizing

Meeting deadlines

Bilingual Arabic & English

Communication skills

Education

Bachelor's degree in Business Administration

Tools

Excel

Data Analysis

Job description

Education Bachelor of Business Administration(Management)

Job Description

We are looking for a Team Lead Account Management - Local Shops to join our team in Oman and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. What's On Your Plate? Monitor and maintain partner order growth, net fail rate and net take rates, through team priorities Produce metrics which provide visibility on the progress of work assignments and team performance. Ensure achieving the monthly NCR and account management targets. Responsible for commission renegotiations. Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner. Monitor, guide and manage the team for optimum performance. Collaborate with the team to accomplish all daily tasks on time with a high level of quality. Handle communication with the team, live meetings, email correspondence, reporting, etc. Assign and monitor the tasks to complete appropriate work assignments. Management for reporting and support. Collaborate with the Marketing, Logistics and Finance team to ensure an effective sales cycle and resolve key issues escalated. Lead on new projects, initiatives required across the Local shops Monitor overall departmental OKR progress, identify gaps against targets, and develop strategies to ensure successful achievement of key results. Recognize and appreciate team members for strong performance, while supporting those who are behind through structured improvement plans. Conduct monthly one-on-one connects with team members to strengthen leadership effectiveness, team accountability, and reporting discipline.

Desired Candidate Profile

What Did We Order?

Bachelor's Degree within Business Administration or any other related field. Minimum of 5 years of experience within Sales and being able to set targets. Leadership & Team Management Skills is a must Negotiation Skills. Problem Solving Skills. Decision Making Skills. Planning and Organizing Skills. Ability to meet deadlines and be flexible in working. Fluent in both languages Arabic and English. Communication skills (Written and Verbal). Excel & Data Analysis Skills.

Specialized Import and Trading LLC - Oman, muscat