Support Services Unit Manager

Confidential; As Sudiyah; On-site; OMR 18,000 - 30,000; Full time

Job summary

Confidential is seeking an experienced Support Services Unit Manager to lead operational services across the head office and all departments in the Kingdom. You will oversee administrative support, facilities coordination, logistics, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality and compliance with standards.

The role requires a Bachelor’s degree and 7–10 years in support services, with strong leadership, budgeting, KPI reporting, and

Qualifications

• Bachelor's degree in Public Administration, Business Administration, or a related field.
• 7-10 years of experience in support services, administrative services, or facilities management.
• Experience managing service contracts, including cleaning, security, hospitality, accommodation, transportation, or related services.
• Strong leadership skills with the ability to manage multi-site teams and service providers.
• Strong planning, coordination, reporting, and follow-up skills.
• Ability to monitor KPIs, manage budgets, improve service quality, and ensure compliance.
• Excellent communication, stakeholder management, and problem-solving skills.

Responsibilities

• Prepare operational plans, objectives, and performance targets for the Support Services Unit.
• Manage vehicle, property, marine, and land insurance, including policy issuance and renewal for all companies.
• Oversee transportation, fleet movement, and vehicle management.
• Provide supervision over administrative affairs projects.
• Oversee head office facilities and ensure safety and service readiness.
• Supervise security, hospitality, and reception staff at the head office.
• Oversee workers accommodation and ensure proper service standards.
• Prepare budgets for Administrative Affairs Department.
• Manage flight bookings, hotel reservations, shipments, and guest reception arrangements.
• Ensure all support services are delivered per policies and procedures.
• Prepare monthly and quarterly reports and analyze KPIs.
• Monitor employee performance and provide development recommendations.
• Perform other duties as assigned by the direct manager.

Skills

Leadership

Budget management

KPIs monitoring

Communication

Multi-site coordination

Education

BA Public Administration

Job description

We are seeking an experienced Support Services Unit Manager to lead and manage support services across the head office and all departments in the Kingdom. The role will oversee operational services, administrative support, facilities coordination, logistics support, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality, operational efficiency, and compliance with approved standards.

Key Responsibilities:

• Prepare operational plans, objectives, and performance targets for the Support Services Unit.
• Manage vehicle, property, marine, and land insurance, including policy issuance and renewal for all companies.
• Oversee all activities related to transportation, fleet movement, and vehicle management.
• Provide general supervision over administrative affairs projects.
• Oversee head office facilities and ensure continuous operational safety and service readiness.
• Supervise security services, hospitality services, and reception staff at the head office.
• Oversee workers accommodation and ensure proper service standards.
• Prepare administrative services and capital expenditure budgets for the Administrative Affairs Department.
• Manage flight bookings, hotel reservations, outgoing and incoming shipments, and guest reception arrangements.
• Ensure all support services are delivered in line with Administrative Affairs policies and procedures.
• Prepare monthly and quarterly reports and analyze operational KPIs.
• Monitor employee performance and provide recommendations for development and improvement.
• Perform any other related duties assigned by the direct manager.

Requirements:

• Bachelor's degree in Public Administration, Business Administration, or a related field.
• 7-10 years of experience in support services, administrative services, or facilities management.
• Experience managing service contracts, including cleaning, security, hospitality, accommodation, transportation, or related services.
• Strong leadership skills with the ability to manage multi-site teams and service providers.
• Strong planning, coordination, reporting, and follow-up skills.
• Ability to monitor KPIs, manage budgets, improve service quality, and ensure compliance.
• Excellent communication, stakeholder management, and problem-solving skills.