Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Black Pearl Consult; As Sudiyah; Sur place; OMR 9 200 - 15 000; Plein temps

Résumé du poste

Black Pearl Consult is seeking a Spa Manager to oversee the full operations of a premier spa and wellness facility in Saudi Arabia. The role emphasizes delivering exceptional guest experiences, maintaining hygiene and safety standards, and driving service excellence.

The candidate will lead strategic planning, service innovation, and revenue growth while managing the spa team, scheduling, and collaboration with Marketing.

Qualifications

• Strong verbal and written communication skills are essential.
• Pre-opening experience is preferred.
• Minimum 5 years of experience in health club or hotel spa management.
• Diploma or degree in Spa Management, Hospitality, or a related field is preferred.
• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.

Responsabilités

• Oversee daily operations of the spa and wellness facility, ensuring guest satisfaction and high service quality.
• Schedule facility usage to optimize operations and peak efficiency.
• Lead recruitment, training, and development of spa staff.
• Prepare and monitor the annual spa budget with cost-control oversight.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Lead promotions and guest engagement strategies with the Marketing Department.

Connaissances

Verbal communication

Written communication

Formation

Diploma/degree in Spa Management or Hospitality

Description du poste

Riyadh, Saudi Arabia | Posted on 07/09/2025

The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.

Key Responsibilities:

• Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
• Schedule spa facility usage to ensure smooth operation and peak efficiency.
• Monitor and maintain the highest standards of service quality.
• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
• Analyze service revenues and take proactive actions to meet financial goals.
• Introduce and update service offerings, based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead the recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with the Marketing Department on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.

Requirements

• A diploma or degree in Spa Management, Hospitality, or a related field is preferred.
• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
• Minimum 5 years of experience in health club or hotel spa management.
• Pre-opening experience is preferred.
• 5 working days per week with 2 days off.
• Flexibility required during high-demand seasons.
• The target joining date will be this month.
• Strong verbal and written communication skills are essential.