Shopping Experience Assistant | Retail | IKEA Oman

Al-Futtaim; Muscat; On-site; OMR 10,000 - 12,000; Full time

Job summary

Al-Futtaim is seeking a Shopping Experience Assistant to enhance customer service operations including Smaland, Self Scan, and the Info Desk. This role involves greeting customers and ensuring safety and operational efficiency within the playroom area.

The ideal candidate will have a high school diploma and a minimum of 2 years of experience in a similar role, along with first aid qualification. Join us in representing the IKEA brand and maintaining high store standards in Muscat.

Qualifications

• Minimum 2 years of experience in a similar role.
• Proficiency in analytical skills and effective communication.

Responsibilities

• Greet and welcome customers on arrival.
• Explain the Smaland admission policy in a friendly and professional manner.
• Ensure child safety is a priority in Smaland.
• Attend to all customer queries in a professional manner.

Skills

Analytical Skills

Effective Communication

Customer Focused

Teamwork

Education

High School diploma

First Aid qualification

Job description

Job Requisition ID: 178422

Overview Of The Role

The Shopping Experience Assistant is responsible for enhancing customer service operations including Smaland, Self Scan, and the Info Desk. This role requires greeting customers, ensuring safety and operational efficiency within the playroom area, and supporting various customer service functions. Success in this position involves representing the IKEA brand and maintaining high store standards.

What You Will Do

• Greet and welcome customers on arrival.
• Explain the Smaland admission policy in a friendly and professional manner.
• Ensure child safety is a priority in Smaland.
• Make announcements and page parents if there is any issue in the playroom area.
• Provide a safe environment for children within the area.
• Attend to all customer queries in a professional manner.
• Ensure shopping tools and catalogues are available for customers.
• Provide bags or trollies as appropriate.
• Support in self‑scan when needed.
• Adhere to all system procedures as per policy or procedure.
• Brief the Duty Manager on complaints that require management assistance.
• Ensure all emergency procedures are adhered to.

Required Skills To Be Successful

• Analytical Skills
• Effective Communication
• Customer Focused
• Teamwork

What Qualifies You For The Role

• High School diploma.
• First Aid qualification as per relevant country standards.
• Minimum 2 years of experience in a similar role.
• Proficiency in analytical skills and effective communication.