Cashier | Retail | IKEA Oman

Al-Futtaim; Muscat; On-site; OMR 9,228 - 11,535; Full time

Job summary

Al-Futtaim is seeking an IKEA Food Representative in Muscat to support IKEA FOOD by driving sales through effective merchandising and outstanding customer service. This role involves cash register operations, maintaining checkout areas, and ensuring compliance with food safety regulations.

The ideal candidate has relevant experience and effective communication skills, with a strong customer focus to thrive in a fast-paced retail environment. The position offers an opportunity to work in a dynamic team dedicated to excellence.

Qualifications

• 3 to 5 years of experience in a similar role.
• Minimum of 2 years of experience in a service environment, ideally in sales or hospitality.
• Interest and knowledge in retail, culinary or food service industry.

Responsibilities

• Drive sales through effective merchandising and selling skills.
• Maintain clean and orderly checkout areas while adhering to SOPs.
• Engage with customers daily to understand their needs.

Skills

Strategic Planning and Analytical Skills

Effective Communication Skills

Problem Solving Skills

Fluency in English and Local Language

Education

High School/Trade School Graduate

Job description

Job Requisition ID: 178337

Overview Of The Role

The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.

What You Will Do

• Contribute to the IFB Activities in the Store Commercial Calendar.
• Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.
• Understand and use different selling tools to boost the average transaction and items per transaction.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Ensure safe cash handling and accurately process sales using available tools.
• Follow SOPs for cash handling, counting and recording the float before and after trading.
• Ensure customer payments are processed quickly and accurately.
• Ensure that IFB units are ready before the store opens.
• Participate in monthly stock takes and facilitate inventory control.
• Adhere to guidelines on IFB operation and ensure operational checklists are followed.
• Provide a positive shopping experience through high customer service standards and area cleanliness.
• Maintain personal hygiene in compliance with guidelines.
• Engage with customers daily to get feedback and understand their needs.
• Maintain clean and orderly checkout areas.
• Report any incidents or complaints to the line manager.
• Work with the Chef to increase knowledge in production.
• Lead by example and act as an ambassador for the IKEA store.
• Attend and participate in required training sessions.
• Stay updated on national legislation regarding food safety.
• Meet and serve IKEA guests with empathy and care, aligned with IKEA values.

Required Skills To Be Successful

• Strategic Planning and Analytical Skills
• Effective Communication Skills
• Problem Solving Skills
• Fluency in English and Local Language

What Qualifies You For The Role

• High School/Trade School Graduate.
• 3 to 5 years of experience in a similar role.
• Strong strategic planning and analytical skills.
• Effective communication and problem-solving skills.
• Minimum of 2 years of experience in a service environment, ideally in sales or hospitality.
• Interest and knowledge in retail, culinary, or food service industry.
• Strong customer focus and ability to work in a high-volume, fast-paced environment.
• Fluency in English and local language, with basic awareness of food safety.