Servicenow Technical Consultant

Virtusa; Oman; On-site; OMR 36,000 - 58,000; Full time

Job summary

Virtusa Corporation seeks a seasoned ServiceNow Engineer to design and maintain integrations between ServiceNow and internal on-prem systems (AD, legacy tools, monitoring, email gateways). You will own data migration, testing, go-live support, and documentation.

Expect hands-on development in JavaScript, HTML/CSS, REST/SOAP, and SQL, with focus on ITSM processes and on-prem architecture. You will coordinate with IT teams to ensure 24/7 availability, contribute to runbooks, and enable knowledge

Qualifications

• Minimum 6–8 years of progressive experience in IT Service Management and IT Operations.
• Minimum 4–5 years of hands-on ServiceNow experience configuring, customizing, and administering the platform.
• Proven on-prem ServiceNow deployments including MID Server topologies and local security configurations.
• Strong development skills: JavaScript, HTML, CSS, XML, JSON, AngularJS, REST/SOAP, and SQL.
• Hands-on integration experience with AD/LDAP, monitoring tools, and third-party IT tools.

Responsibilities

• Design, build, and maintain REST/SOAP web service integrations between ServiceNow and internal on-premises systems.
• Extract, transform, and import legacy data using Import Sets, Transform Maps, and staging tables.
• Lead System Integration Testing (SIT) and support UAT; log defects and release notes.

Skills

JavaScript

HTML/CSS

XML/JSON

AngularJS

REST/SOAP

SQL

ServiceNow

ITSM

IT Operations

MID Server

Active Directory/LDAP

Monitoring Tools

Tools

ServiceNow

MID Server

Active Directory/LDAP

REST/SOAP

SQL

Job description

Specific Responsibilities:

1. System Integration:

Design, build, and maintain REST/SOAP web service integrations to connect ServiceNow with internal on-premises systems (Active Directory, legacy ticketing tools, monitoring systems, and email gateways).

2. Data Migration:

Extract, transform, clean, and import legacy historical data (incidents, changes, CIs, user records) using Import Sets, Transform Maps, and staging tables.

3. Testing & Quality Assurance:

Lead System Integration Testing (SIT) and support User Acceptance Testing (UAT); rapidly remediate defects and log release notes.

4. Go-Live & Hypercare Support:

Oversee technical cutover activities during deployment, providing rapid- response L2/L3 troubleshooting during the initial operational rollout.

5. Documentation & Knowledge Transfer:

Develop comprehensive technical architecture documentation, system administration guides, runbooks, and conduct hands-on operational training for internal IT administrators.

6. System Maintenance

• Ensure the successful planning, design, and implementation of ITSM modules to meet business objectives and operational requirements across all systems used in the bank.
• Ensure that a detailed impact analysis of any issue is carried out and viable solution is recommended with the help of the respective application vendors if required.
• 24/7 availability on issues and scheduled & unscheduled activities.

7. System Enhancements

• Collaborate with bank management, IT teams, and other stakeholders to prioritize initiatives and drive adoption of best practices in ITSM.
• Must ensure to use the Banks methodology for any enhancements undertaken.
• Come up with appropriate solutions to support line managers in making decisions and using the right methodology during any development or issue resolution.
• Review the architecture, the design, specifications and technical documents related to any enhancement or change to ensure adherence to requirements and compliance with Bank Muscat standards.
• Research and evaluate emerging technologies and trends and suggest course of action to line managers.

Professional Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA), ServiceNow

Certified Implementation Specialist (CIS) in IT Service Management (ITSM).

• Frameworks: ITIL v4 Foundation Certification (Managing Professional level is a

distinct advantage).

Technical & Professional Experience

• Total Experience: Minimum of 6–8 years of progressive experience in IT Service Management and IT Operations.
• ServiceNow Hands-On Experience: Minimum of 4–5 years of dedicated, hands-on experience in configuring, customizing, and administering ServiceNow platforms.
• On-Premises Expertise: Proven, direct experience with on-premises (self-hosted) ServiceNow deployments, including MID Server topologies, local server/network configurations, database architectures, and local network security protocols.
• Development Skills: High proficiency in JavaScript, HTML, CSS, XML, JSON, AngularJS, Web Services (REST/SOAP), and database queries (SQL).
• Integration Knowledge: Hands-on experience integrating ServiceNow with enterprise monitoring systems, Active Directory/LDAP, and third-party IT tools.