Senior IT Infrastructure Engineer - Client Escalations & ISO

Atriasolutions; As Sudiyah; On-site; OMR 15,000 - 40,000; Full time

Job summary

A leading technology solutions provider is seeking a professional to manage and enhance client infrastructure. The role involves resolving complex cases, handling escalations, ensuring compliance with ISO standards, and conducting client presentations. Ideal candidates will have 5+ years of relevant experience, a degree in Computer and Communications Engineering, and fluency in Arabic & English. Strong analytical and interpersonal skills are essential for success in this role.

Qualifications

• Minimum 5+ years of related experience in a technical role.
• Fluency in Arabic & English; French is a plus.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle client escalations according to contractual obligations.
• Create support initiatives for business scalability.
• Ensure compliance with maintenance procedures and SLAs.
• Manage and document assigned incidents effectively.

Skills

Experience with vendor products

Fluent in Arabic & English

Strong analytical skills

Excellent interpersonal skills

Organized and detail oriented

Ability to work with a globally distributed team

Education

Computer and Communications Engineering or similar

Tools

Cisco

Fortinet

VMware

OCI

Palo Alto

F5

Microsoft

Job description

A leading technology solutions provider is seeking a professional to manage and enhance client infrastructure. The role involves resolving complex cases, handling escalations, ensuring compliance with ISO standards, and conducting client presentations. Ideal candidates will have 5+ years of relevant experience, a degree in Computer and Communications Engineering, and fluency in Arabic & English. Strong analytical and interpersonal skills are essential for success in this role.