Senior Customer Success Manager, Middle East, Remote

US Health Partners, LLC; As Sudiyah; Remote; OMR 35,000 - 50,000; Full time

Benefits offered by this job

Remote-first

25 days PTO

Volunteer days

Home office setup

Global meetups

Equity

Job summary

Filigran, a global cybersecurity company, is seeking a Customer Success Manager to guide and grow relationships with customers across the Middle East. Based in Saudi Arabia and working remotely, you will align technical delivery with business goals and act as a trusted advisor.

You will collaborate with support, engineering and product teams, own the customer journey from onboarding to renewal, and look for upsell opportunities in partnership with Sales.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech.
• 3+ years of experience in cybersecurity, especially threat intelligence.
• Fluent in Arabic and English.

Responsibilities

• Own and manage the full customer journey: onboarding, adoption, training, and renewal
• Deliver training and carry out missions for customers
• Build strong, proactive relationships with customers across Middle East
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Skills

Customer Success

Account Management

Arabic

English

Threat Intelligence

OpenCTI

OpenAEV

CRM tools

Tools

OpenCTI

OpenAEV

Job description

Filigran, a global cybersecurity company, is seeking a Customer Success Manager to guide and grow relationships with customers across the Middle East. Based in Saudi Arabia and working remotely, you will align technical delivery with business goals and act as a trusted advisor.

You will collaborate with support, engineering and product teams, own the customer journey from onboarding to renewal, and look for upsell opportunities in partnership with Sales.