Sales Manager – Europe

Mandarin Oriental Hotel Group Limited; Muscat Governorate; On-site; OMR 17,302 - 23,070; Full time

Benefits offered by this job

Learning & Development

MOstay program

Health & Colleague Wellness

Job summary

Mandarin Oriental Hotel Group Limited is looking for a Sales Manager to enhance its sales and marketing efforts at Mandarin Oriental Muscat. This role requires managing leisure accounts across Europe, identifying new business opportunities, and ensuring revenue maximization.

The position offers a range of benefits that promote work-life balance, professional development, and health wellness, ensuring the selected candidate thrives in their career and personal life while being part of a prestigious hotel brand.

Qualifications

• Demonstrated success in acquiring and managing leisure accounts.
• Strong negotiation skills and market awareness.
• Ability to prepare detailed sales reports and strategies.

Responsibilities

• Acquire and manage leisure accounts across Europe.
• Maximize revenue and strengthen existing relationships.
• Monitor market trends and provide performance updates.

Skills

Sales strategy

Client relationship management

Market analysis

Negotiation

Account management

Job description

Mandarin Oriental Muscatis looking for aSales Managerto join ourSales and Marketingteam.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one‑of‑a‑kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world‑class amenities and sweeping sea or mountain views.

Scope of Position

• Acquire, develop, and manage leisure accounts across Europe, including tour operators, wholesalers, consortia, luxury travel agencies, and key leisure partners, in line with the hotel's business mix strategy.
• Identify new business opportunities and strengthen existing relationships to maximize revenue from European source markets.
• Ensure maximum acceptance and conversion of RFP opportunities.
• Monitor market trends, competitor activities, economic conditions, and customer demand within Europe, identifying opportunities and potential risks.
• Provide accurate and timely reporting on account and segment performance, recommending strategies to maximize revenue and address shortfalls.
• Implement sales action plans and initiatives to achieve and exceed revenue targets.
• Quote and negotiate rates for transient, long‑stay, and group business within established commercial guidelines.
• Maintain accurate account records, production data, and customer profiles within the sales management system.
• Develop a strong understanding of the property's target markets, customer needs, and competitive positioning to drive business growth.
• Adhere to established sales strategies during negotiations and maximize upselling and cross‑selling opportunities, including promotion of the MOHG portfolio through the MObilise programme.
• Ensure all customer inquiries and requests are handled in accordance with company response standards.
• Prepare account performance updates, market intelligence, and customer feedback for weekly and monthly sales meetings.
• Conduct sales calls, client presentations, site inspections, client entertainment activities, and familiarization trips as required.
• Represent the hotel at trade shows, roadshows, sales missions, and industry events across Europe.
• Build and maintain strong relationships with customers, guests, and internal stakeholders to drive account retention and growth.
• Handle customer concerns and resolve issues professionally and effectively.
• Foster strong working relationships across all hotel departments to ensure seamless service delivery.
• Provide account coverage and support as required by the Department Head.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.