Sales Manager – Europe

Mandarin Oriental; Muscat; On-site; OMR 30,000 - 50,000; Full time

Benefits offered by this job

Learning & Development programs

MOstay program

Health and wellness programs

Job summary

Mandarin Oriental in Muscat is seeking a Sales Manager to join their Sales and Marketing team. The role involves acquiring and managing leisure accounts across Europe, identifying new business opportunities, and implementing strategies to maximize revenue.

Ideal candidates will have a strong background in sales, particularly in the hospitality industry, with excellent negotiation skills. The position offers unique learning opportunities, wellness programs, and employee benefits including the MOstay program.

Qualifications

• Experience in sales management, preferably within the hospitality industry.
• Ability to develop and maintain relationships with clients and partners.
• Strong communication skills to effectively convey strategies and business objectives.

Responsibilities

• Acquire and manage leisure accounts across Europe to maximize revenue.
• Monitor market trends and competitor activities.
• Implement sales action plans to achieve revenue targets.
• Develop a strong understanding of target markets and customer needs.
• Represent the hotel at trade shows and industry events.

Skills

Sales management

Relationship building

Market analysis

Negotiation

Account management

Education

Degree in Business or Hospitality Management

Tools

Sales Management System

Job description

Mandarin Oriental Muscat is looking for a Sales Manager to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat. Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

• Acquire, develop, and manage leisure accounts across Europe, including tour operators, wholesalers, consortia, luxury travel agencies, and key leisure partners, in line with the hotel's business mix strategy.
• Identify new business opportunities and strengthen existing relationships to maximize revenue from European source markets.
• Ensure maximum acceptance and conversion of RFP opportunities.
• Monitor market trends, competitor activities, economic conditions, and customer demand within Europe, identifying opportunities and potential risks.
• Provide accurate and timely reporting on account and segment performance, recommending strategies to maximize revenue and address shortfalls.
• Implement sales action plans and initiatives to achieve and exceed revenue targets.
• Quote and negotiate rates for transient, long-stay, and group business within established commercial guidelines.
• Maintain accurate account records, production data, and customer profiles within the sales management system.
• Develop a strong understanding of the property's target markets, customer needs, and competitive positioning to drive business growth.
• Adhere to established sales strategies during negotiations and maximize upselling and cross-selling opportunities, including promotion of the MOHG portfolio through the MObilise programme.
• Ensure all customer inquiries and requests are handled in accordance with company response standards.
• Prepare account performance updates, market intelligence, and customer feedback for weekly and monthly sales meetings.
• Conduct sales calls, client presentations, site inspections, client entertainment activities, and familiarization trips as required.
• Represent the hotel at trade shows, roadshows, sales missions, and industry events across Europe.
• Build and maintain strong relationships with customers, guests, and internal stakeholders to drive account retention and growth.
• Handle customer concerns and resolve issues professionally and effectively.
• Foster strong working relationships across all hotel departments to ensure seamless service delivery.
• Provide account coverage and support as required by the Department Head.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.