SA-Specialist (Saudi and GCC Nationals)

Apple; As Sudiyah; On-site; OMR 6,700 - 10,000; Full time

Job summary

A leading technology company is seeking a Specialist for their retail store in Oman. The role involves building customer loyalty, delivering exceptional service, and providing tailored product recommendations. Ideal candidates should have strong communication skills and the ability to work in a fast-paced environment. Knowledge of Apple products is preferred, along with a commitment to fostering an inclusive working atmosphere. Opportunities for personal growth and learning are encouraged within the team.

Qualifications

• Availability to work nights, weekends, and public holidays.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver excellent service to customers, identifying their needs.
• Stay updated on Apple's products and services.
• Support peers by sharing knowledge.
• Maintain accuracy in service delivery.
• Contribute to an inclusive store environment.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Customer service

Communication skills

Knowledge of Apple products

Team collaboration

Curiosity and learning

Job description

Overview

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious; you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Responsibilities

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Qualifications

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.

Preferred Qualifications

• You can:
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.