Room Attendant - Seasonal

Experience; Muscat; Sur place; OMR 2 000 - 3 100; Plein temps

Résumé du poste

Mandarin Oriental, Muscat seeks a dedicated Room Attendant to clean and maintain guest rooms daily in line with Mandarin Oriental Standards. The role focuses on hygiene, quality, and meticulous attention to detail across bathrooms, beds and amenities.

You'll follow hotel policies, safeguard guest information, and report any issues promptly while ensuring all tasks align with department SOPs and MOHG guidelines.

Responsabilités

• General: understand and comply with all hotel policies and SOPs under MOHG Code of Conduct.
• Maintain guest rooms daily to Mandarin Oriental standards, including cleanliness, hygiene and quality.
• Remove soiled linens and towels; handover or dispose per procedure.
• Thoroughly clean guest bathrooms, walls, bathtub, shower, water closet; dry all surfaces.
• Arrange toiletries and replenish amenities and terry items in guestrooms.
• Make beds to appearance standard; fold and arrange clothing items neatly.
• Uphold guestroom and bathroom cleanliness in all areas; include inside windows and mirrors.
• Clear room service trays from corridors and return to back landings for pickup.
• Vacuum carpets and wipe furniture/baseboards; ensure all items are in good working order.
• Sign in/out keys and handheld devices daily; communicate special requests to the incoming shift leader.
• Report suspicious persons or items; identify missing, damaged or substandard furniture/equipment.
• Ensure all electronics are working properly; update guest history with completed tasks.
• Prioritize tasks based on guest requests and ensure completed rooms are correctly statused.
• Follow MOQA, LQE, LQA, Forbes, FLHSS&E standards at all times.
• Organize supply closets and work areas to maintain efficiency; return items to Lost & Found per policy.

Description du poste

To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris.

Responsibilities

1. General: It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. To carry out any additional duties requested by management, related to hotel operational activities.

2. Departmental:

• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training
• Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms
• Replenish all amenities and terry items
• Efficiently make bed to meet appearance standard as demonstrated
• Arrange all clothing items in occupied guestrooms, folded neatly according to standard as demonstrated
• Upkeep and clean guestroom and bathroom and include all inside windows and mirrors
• Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up
• Vacuum the guestroom s carpet and wipe down furniture and baseboards according to standard in all assigned work areas
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Ensure to sign in and out for your keys and your hand-held device on a daily basis
• Hand over any special requests to the incoming shift leader or respective manager
• Report any suspicious persons or items in the guest rooms/ corridors
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Ensure that all electronic devices (television, remote controls, stereo, lamps, and telephones) are working properly
• Evaluate work assignment and prioritize work load according to guest requests
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
• Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times

3. Additional Duties:

• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found and adhere to Lost & Found policy