Assistant Restaurant Manager

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 11,535 - 19,225; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is looking for a dedicated Restaurant Manager in Oman to oversee daily restaurant operations. Responsibilities include staff supervision, ensuring high-quality food service and achieving budget goals. The ideal candidate will possess a mix of experience and educational background in food service management. Strong customer service skills and the ability to handle feedback to enhance guest satisfaction are essential. This position offers an opportunity to work in a dynamic environment and shape guest experiences.

Qualifications

• 4 years experience in food and beverage or related professional area.
• Experience managing restaurant operations.
• Ability to handle customer complaints effectively.

Responsibilities

• Supervise restaurant operations during shifts.
• Ensure compliance with food quality standards.
• Train staff on customer service expectations.

Skills

Food and beverage management

Customer service skills

Staff supervision

Education

High school diploma or GED

2-year degree in relevant field

Job description

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

Candidate Profile

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.