Provider Relations & Network Operations Officer

Munich Re Group; Muscat; On-site; OMR 9,000 - 15,000; Full time

Job summary

Munich Re Group's MedNet Group is seeking an Officer - Network to establish and maintain relations between healthcare providers, ensure adherence to policy procedures, and address issues and complaints arising from providers. You will conduct regular provider meetings, monitor performance, and deliver training to providers in the GCC region.

You will manage client-specific tasks, contribute to reports, design network surveys, and drive continuous process improvements through onsite visits and

Qualifications

• Diploma in Hospital Administration or Pharmaceutical Sciences is required.
• At least 1 year of provider relations experience in GCC.
• Proficient in MS Office (Excel, PowerPoint).
• Knowledge of medical terminology, ICD & CPT codes.
• Strong interpersonal, negotiation, and communication skills.

Responsibilities

• Provider Relationship Management: conduct regular provider meetings and resolve network issues between providers and internal departments.
• Performance Monitoring: maintain complaints dashboards, monitor resolution times, and perform root-cause analysis to drive improvements.
• Provider Training: conduct provider training and orientation programs.
• Client Management: manage client-specific tasks, projects, and daily operations.
• Business Reporting: provide management updates and ensure effective stakeholder communication.
• Network Surveys: design and implement surveys to gather market insights.
• Projects & Assignments: execute network-related projects directed by the Head of Department.
• Continuous Process Improvement: identify opportunities to improve provider management and network operations.
• Onsite visits: deliver provider training and address operational issues.

Skills

Interpersonal skills

Negotiation skills

Written and verbal communication

Planning and organization

Analytical and problem-solving

Education

Diploma in Hospital Administration

Diploma in Pharmaceutical Sciences

Tools

MS Office

Excel

PowerPoint

Job description

Munich Re Group's MedNet Group is seeking an Officer - Network to establish and maintain relations between healthcare providers, ensure adherence to policy procedures, and address issues and complaints arising from providers. You will conduct regular provider meetings, monitor performance, and deliver training to providers in the GCC region.

You will manage client-specific tasks, contribute to reports, design network surveys, and drive continuous process improvements through onsite visits and