Network Officer

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 8,900 - 18,000; Full time

Job summary

MedNet Global Healthcare Solutions LLC is seeking an Officer - Network to establish and maintain relations with healthcare providers, ensuring adherence to policies and addressing issues and complaints.

The role involves managing provider relationships, monitoring performance, training providers, handling client tasks, and delivering insightful business reports. Onsite visits and process improvements are key components of the position.

Qualifications

• Diploma in Hospital Administration / Pharmaceutical Sciences.
• 1 year experience in provider relations functionality at GCC.
• Knowledge related to medical terminology / ICD & CPT Codes.
• Industry knowledge related to local healthcare services system.
• Good interpersonal and negotiation skills.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills.
• Analytical and problem-solving skills.

Responsibilities

• Provider Relationship Management: Conduct regular provider meetings, build strong business networks, and act as a mediator to resolve network-related issues between providers and internal departments.

Skills

Provider relations

Negotiation

Communication

Analytical thinking

Planning

Problem solving

Stakeholder management

Medical terminology

ICD CPT codes

Education

Diploma in Hospital Administration / Pharmaceutical Sciences

Job description

As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently looking for a “Officer -Network” the job holder is accountable to establish and maintain relations between healthcare providers, ensure adherence to policy procedures and troubleshoot issues and complaints arising from healthcare providers.

Your Job:

• Provider Relationship Management:

Conduct regular provider meetings, build strong business networks, and act as a mediator to resolve network-related issues between providers and internal departments.

• Performance Monitoring:

Maintain complaints dashboards, monitor resolution turnaround times, and conduct root cause analysis to drive process improvements.

• Provider Training:

Conduct effective provider training and orientation programs.

• Client Management:

Manage client-specific tasks, projects, and daily operational requirements.

• Business Reporting:

Provide management updates and ensure effective stakeholder communication.

• Network Surveys:

Design and implement network surveys to gather market insights.

• Projects & Assignments:

Execute network-related projects and assignments directed by the Head of Department.

• Continuous Process Improvement:

Identify improvement opportunities across provider management and network operations to enhance overall business performance.

• Onsite visits:

Deliver provider training and address targeted operational issues.

Your profile

Minimum Qualifications:

• Diploma in Hospital Administration / Pharmaceutical Sciences.
• 1 year experience in provider relations functionality at GCC
• Knowledge related to medical terminology / ICD & CPT Codes
• Industry knowledge related to local healthcare services system
• Good interpersonal and negotiation skills
• Excellent written and verbal communication skills
• Strong planning and organizational skills
• Analytical and problem-solving skills

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.