Premium Vehicle Handover Specialist

Al-Futtaim Technologies

As Sudiyah

On-site

OMR 9,300 - 14,000

Full time

14 days+

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Job summary

Al-Futtaim Automotive, UAE, seeks a Handover Specialist to own the final handover moment, delivering a premium, brand-aligned experience from sale to ownership. You will ensure vehicle readiness, complete documentation, and educate customers on features, safety systems, and connected services.

With 1–2 years in automotive sales, premium retail, hospitality, or aviation, you will tailor the delivery for VIP and corporate customers, support OEM systems, and drive post-delivery loyalty through

Qualifications

Diploma or Bachelor's degree in Business Admin, Marketing, Hospitality, or related field.
1–2 years of customer-facing experience in automotive, premium retail, hospitality, or aviation.
Experience with high-value customers and delivering premium service is a plus.

Responsibilities

Conduct structured, OEM-aligned vehicle handovers including full feature walkthrough, infotainment setup, and connected services activation
Personalize the delivery experience for VIP customers, corporate clients, and loyalty customers to enhance brand perception
Ensure vehicle readiness prior to delivery including completed PDI, detailing, fuel/charge level, accessory fitment, and presentation standards
Deliver a professional, engaging, and memorable handover experience aligned with dealership and OEM expectations
Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans
Capture all required customer signatures, acknowledgements, and compliance documentation
Set up customer profiles within OEM systems including mobile apps, connected vehicle platforms, and digital services
Ensure full compliance with dealership processes, KYC requirements, and audit standards
Educate customers on key vehicle features including safety systems, ADAS, infotainment, and connected services
Provide guidance on EV or hybrid vehicle usage, including charging procedures, battery management, and range optimisation where applicable
Explain service schedules, maintenance requirements, roadside assistance, and aftersales contact points
Conduct post-handover test drives where required to ensure customer confidence and familiarity with the vehicle
Conduct post-delivery follow-up calls within 24-72 hours to confirm customer satisfaction and address any concerns
Capture customer feedback and share insights with Sales, Service, and PDI teams for continuous improvement
Promote loyalty programs, referral opportunities, and customer reviews to strengthen brand engagement
Ensure zero-defect delivery experience and minimise post-handover escalations