Key Account Manager - Restaurants

Snoonu; Oman; On-site; OMR 15,000 - 25,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Job summary

Snoonu is hiring a Key Account Manager - Restaurants to drive commercial success for top-tier restaurant partners in the region. You’ll serve as the primary advisor to executive stakeholders, negotiating complex deals and shaping joint business plans to unlock growth across GOV, NCR, and profitability.

You will lead high-stakes negotiations, analyze data-driven insights, and collaborate with cross-functional teams to deliver high-impact initiatives and quarterly business reviews.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or a related field.
• 4–7+ years of experience in Key Account Management or related commercial roles.
• Proven experience managing enterprise or high-value client portfolios.
• Strong commercial acumen with extensive negotiation and relationship management experience.

Responsibilities

• Manage a portfolio of strategic, high-value merchant partners, acting as the primary commercial lead and trusted advisor.
• Build long-term relationships with executive stakeholders and key decision-makers to drive sustainable business growth.
• Own the commercial performance of assigned key accounts, delivering against profitability, order growth, and strategic objectives.
• Develop and execute joint business plans aligned with merchant and company goals.
• Lead complex commercial negotiations, including commission structures, marketing investments, exclusivity agreements, and long-term partnerships.
• Identify new growth opportunities through assortment expansion, new store launches, category development, pricing strategies, and customer acquisition initiatives.
• Analyze business performance and market trends to provide strategic, data-driven recommendations.
• Partner with Marketing, Operations, Product, Finance, Supply, and cross-functional teams to execute high-impact initiatives.
• Lead quarterly and annual business reviews with key merchants, presenting performance insights, strategic recommendations, and growth roadmaps.
• Drive adoption of new platform products and loyalty programs while supporting strategic initiatives.
• Monitor operational excellence in availability, fulfillment, customer experience, and efficiency.

Skills

Key Account Management

Strategic Partnerships

Business Development

Commercial Management

Negotiation

Relationship Management

Data Analysis

Excel skills

PowerPoint

Education

Bachelor's degree

Tools

Tableau

Power BI

Looker

Excel

PowerPoint

Job description

The Key Account Manager - Restaurants is responsible for driving the commercial success and strategic growth of Snoonu's top-tier restaurant partners. Working within the Commercial team, this role serves as the primary advisor to executive stakeholders, driving performance across GOV, NCR, and portfolio profitability.

You will lead high-stakes negotiations, execute joint business plans, and leverage data-driven insights to unlock growth opportunities. From scaling operations to launching platform solutions, you will ensure high-impact results for both strategic merchants and Snoonu’s expanding footprint. [Work on a catchy brief description of the position, talking a bit more about the role and the area]

What You’ll Get Your Hands On:

• Manage a portfolio of strategic, high-value merchant partners, acting as the primary commercial lead and trusted advisor.
• Build long-term relationships with executive stakeholders and key decision-makers to drive sustainable business growth.
• Own the commercial performance of assigned key accounts, delivering against GOV, NCR, profitability, order growth, and strategic objectives.
• Develop and execute joint business plans aligned with merchant and company goals.
• Lead complex commercial negotiations, including commission structures, marketing investments, exclusivity agreements, and long-term partnerships.
• Identify new growth opportunities through assortment expansion, new store launches, category development, pricing strategies, and customer acquisition initiatives.
• Analyze business performance and market trends to provide strategic, data-driven recommendations.
• Partner closely with Marketing, Operations, Product, Finance, Supply, and other cross-functional teams to execute high-impact initiatives and resolve complex business challenges.
• Lead quarterly and annual business reviews with key merchants, presenting performance insights, strategic recommendations, and growth roadmaps.
• Drive adoption of new platform products, technology, loyalty programs, and company-wide strategic initiatives.
• Monitor operational excellence, ensuring high standards in availability, fulfillment, customer experience, menu quality, and operational efficiency.

The Magic You Bring

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• 4–7+ years of experience in Key Account Management, Strategic Partnerships, Business Development, or Commercial Management.
• Proven experience managing enterprise or high-value client portfolios.
• Strong commercial acumen with extensive negotiation and relationship management experience.
• Advanced analytical skills with the ability to interpret large datasets and translate insights into business strategies.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with BI and reporting tools such as Tableau, Power BI, or Looker.
• Strong financial understanding, including profitability analysis, business case development, and commercial modeling.
• Experience working in a fast-paced, KPI-driven environment.
• Experience within e-commerce, marketplaces, retail, or food delivery is highly preferred.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

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