Luxury Store Team Lead: Sales, CRM & Ops

Rivoli Group; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Rivoli Group is seeking an experienced luxury retail leader to drive store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.

The candidate will track sales performance, analyze data, conduct reviews, and collaborate on sales action plans. Responsibilities include clienteling, CRM accuracy, staff training, and resolving escalated customer issues. Strong leadership and brand representation are essential.

Qualifications

• Bachelor’s degree or Diploma in Business Administration or related field.
• 6+ years’ experience in luxury retail.
• 2+ years in supervisory role.
• Proven leadership and team management skills.
• Strong sales, clienteling, and operational expertise.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Drive sales performance and implement clienteling strategies.
• Oversee store operations including cash handling and inventory.
• Lead product launches and in-store marketing activations.
• Schedule shifts, manage attendance, and coach staff.
• Provide training on brand standards and service quality.

Skills

Sales leadership

Clienteling

Team management

Communication

Data analysis

Education

Bachelor’s degree in Business Administration

Tools

CRM software

MS Office

Job description

Rivoli Group is seeking an experienced luxury retail leader to drive store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.

The candidate will track sales performance, analyze data, conduct reviews, and collaborate on sales action plans. Responsibilities include clienteling, CRM accuracy, staff training, and resolving escalated customer issues. Strong leadership and brand representation are essential.