Luxury Retail Department Lead

Al Tayer Motors; As Sudiyah; On-site; OMR 30,000 - 45,000; Full time

Job summary

A leading luxury retail company in Oman is seeking a Retail Manager to ensure excellent customer service while leading a team. Responsibilities include coaching the sales team, analyzing sales data, resolving customer complaints, and training new staff members. Ideal candidates should possess 4-5 years of experience in sales or customer service, with a strong focus on team leadership. Join this dynamic team in redefining luxury retail standards.

Qualifications

• 4-5 years experience in Sales or Customer Service environment and leading a team.

Responsibilities

• Achieve customer service excellence by coaching and directing the sales team.
• Analyze sales data to maximize daily sales.
• Resolve customer complaints effectively.
• Maintain grooming and presentation standards in the department.
• Motivate team members towards shared goals.
• Ensure all staff are trained and inducted into the team.
• Monitor stock levels and report issues to the Store Manager.
• Merchandise the department according to guidelines.
• Maintain high standards of housekeeping in sales and stock areas.
• Comply with company policies and procedures.

Skills

Customer service excellence

Team leadership

Sales data analysis

Conflict resolution

Education

High school qualification

Job description

A leading luxury retail company in Oman is seeking a Retail Manager to ensure excellent customer service while leading a team. Responsibilities include coaching the sales team, analyzing sales data, resolving customer complaints, and training new staff members. Ideal candidates should possess 4-5 years of experience in sales or customer service, with a strong focus on team leadership. Join this dynamic team in redefining luxury retail standards.