Lead ServiceNow Product Operations

Riyadh Air; As Sudiyah; On-site; OMR 23,070 - 30,760; Full time

Job summary

Riyadh Air is looking for a Lead ServiceNow Product Operations professional in Al Buraymi Governorate, Oman. In this role, you will bridge the gap between business stakeholders and engineering teams, ensuring clear communication of requirements and translating them into effective ServiceNow solutions.

The ideal candidate will have a degree and at least 5 years of experience in Business Analysis or Product Ownership, especially in ServiceNow environments. You will enhance business outcomes by driving collaboration and prioritising stakeholder engagement.

Qualifications

• At least 5 years experience in Business Analysis or Product Ownership.
• Strong experience working with ServiceNow Platform in agile environments.
• Proactive, independent approach to guiding and influencing stakeholders.

Responsibilities

• Lead ServiceNow Product Operations and liaise between stakeholders and engineering teams.
• Drive backlog prioritisation and engagement with stakeholders.
• Design improved workflows for enhanced business outcomes.

Skills

Business Analysis

Product Ownership

ServiceNow Platform

Agile methodologies

Requirements modelling

Collaboration

Education

Degree qualified

Job description

Role Overview

Lead ServiceNow Product Operations and act as the key link between business stakeholders and engineering teams, ensuring requirements are clearly defined and translated into scalable ServiceNow solutions.

What You Will Do

Drive backlog prioritisation, stakeholder engagement, and delivery planning, while analysing current processes and designing improved workflows that enhance efficiency and business outcomes.

Why It Might Be a Fit

This is a fantastic opportunity if you enjoy bringing clarity to complexity, driving collaboration, and ensuring that great ideas are turned into well‑executed outcomes.

Requirements

• Degree qualified
• At least 5 years experience in Business Analysis or Product Ownership, particularly within ServiceNow environments
• Strong experience working with ServiceNow Platform in agile environments
• Structured, analytical mindset and the ability to translate business needs into impactful solutions
• Collaboration skills across teams
• Solid understanding of data‑related concepts such as ETL, data pipelines, tracking, logging, and distributed systems
• Advanced skills in requirements modelling and documentation, using appropriate tools and frameworks
• Proactive, independent approach with the ability to guide and influence stakeholders at all levels