IT & Venue Helpdesk Specialist

talent blueprint fz llc; As Sudiyah; On-site; OMR 6,200 - 9,200; Full time

Job summary

talent blueprint fz llc in Khobar, Saudi Arabia, is hiring IT & Venue Helpdesk Specialists to support a major sporting event. You will provide frontline IT support, assist with incident management, and ensure smooth operation of event technology across competition and non-competition venues.

The role requires 3–5 years in IT Helpdesk or IT Operations, experience with ITSM tools such as ServiceNow, and strong troubleshooting and customer service skills to work in a fast-paced environment during

Qualifications

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Operations.
• Basic knowledge of networking, hardware, and end-user support.
• Experience using ITSM tools such as ServiceNow or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced operational environment.
• ITIL certification is a plus.

Responsibilities

• Provide first-level IT support to venue users and operational teams.
• Monitor and support IT systems and services during event operations.
• Troubleshoot hardware, software, network, and connectivity issues.
• Log, track, and resolve incidents and service requests using ITSM tools.
• Escalate technical issues to relevant support teams when required.
• Support the deployment, configuration, and testing of IT equipment.
• Coordinate with venue operations, vendors, and technical teams.
• Participate in venue readiness activities, rehearsals, and operational testing.
• Support IT equipment deployment and configuration across venues.
• Ensure systems are fully prepared prior to operational go live.

Skills

IT Helpdesk

IT Operations

Troubleshooting

Customer Service

Tools

ServiceNow

Job description

Job Title: IT & Venue Helpdesk Specialist

Duration: September 2026 – January 2027

We are hiring ITCC & Venue Helpdesk Specialists to support a major sporting event in Khobar, Saudi Arabia. This is an exciting opportunity to be part of a world-class sporting event and contribute to the delivery of seamless technology operations across competition and non-competition venues.

The successful candidate will provide frontline IT support, assist with incident management, and ensure the smooth operation of event technology systems throughout the tournament.

Responsibilities

• Provide first-level IT support to venue users and operational teams.
• Monitor and support IT systems and services during event operations.
• Troubleshoot hardware, software, network, and connectivity issues.
• Log, track, and resolve incidents and service requests using ITSM tools.
• Escalate technical issues to relevant support teams when required.
• Support the deployment, configuration, and testing of IT equipment.
• Coordinate with venue operations, vendors, and technical teams.
• Participate in venue readiness activities, rehearsals, and operational testing.
• Support IT equipment deployment and configuration across venues.
• Ensure systems are fully prepared prior to operational go live.

Qualifications

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Operations.
• Basic knowledge of networking, hardware, and end-user support.
• Experience using ITSM tools such as ServiceNow or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced operational environment.
• Experience supporting sporting events, stadiums, or large-scale events is an advantage.
• ITIL certification is a plus.

This is an exciting opportunity to contribute to a high-profile sporting event in Khobar, Saudi Arabia, and help ensure smooth IT operations across multiple venues and disciplines.