Event IT Helpdesk Specialist - Venue Tech Support

talent blueprint fz llc; As Sudiyah; On-site; OMR 6,200 - 9,200; Full time

Job summary

talent blueprint fz llc in Khobar, Saudi Arabia, is hiring IT & Venue Helpdesk Specialists to support a major sporting event. You will provide frontline IT support, assist with incident management, and ensure smooth operation of event technology across competition and non-competition venues.

The role requires 3–5 years in IT Helpdesk or IT Operations, experience with ITSM tools such as ServiceNow, and strong troubleshooting and customer service skills to work in a fast-paced environment during

Qualifications

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Operations.
• Basic knowledge of networking, hardware, and end-user support.
• Experience using ITSM tools such as ServiceNow or similar platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced operational environment.
• ITIL certification is a plus.

Responsibilities

• Provide first-level IT support to venue users and operational teams.
• Monitor and support IT systems and services during event operations.
• Troubleshoot hardware, software, network, and connectivity issues.
• Log, track, and resolve incidents and service requests using ITSM tools.
• Escalate technical issues to relevant support teams when required.
• Support the deployment, configuration, and testing of IT equipment.
• Coordinate with venue operations, vendors, and technical teams.
• Participate in venue readiness activities, rehearsals, and operational testing.
• Support IT equipment deployment and configuration across venues.
• Ensure systems are fully prepared prior to operational go live.

Skills

IT Helpdesk

IT Operations

Troubleshooting

Customer Service

Tools

ServiceNow

Job description

talent blueprint fz llc in Khobar, Saudi Arabia, is hiring IT & Venue Helpdesk Specialists to support a major sporting event. You will provide frontline IT support, assist with incident management, and ensure smooth operation of event technology across competition and non-competition venues.

The role requires 3–5 years in IT Helpdesk or IT Operations, experience with ITSM tools such as ServiceNow, and strong troubleshooting and customer service skills to work in a fast-paced environment during