IT Support Specialist - Helpdesk, Windows, AD & AV

Green Umbrella Recruitment; Muscat; On-site; OMR 5,600 - 10,000; Full time

Job summary

Green Umbrella Recruitment in Muscat, Oman, seeks a capable IT Support Technician to provide daily technical assistance to users, troubleshoot tickets, and support systems, devices, software, peripherals, and audiovisual setups.

The role requires a IT degree, hands-on experience, and knowledge of Windows OS, Microsoft Office, and Active Directory. You will install software, set up printers, use helpdesk systems, and participate in information security initiatives.

Qualifications

• Hold a university degree in Information Technology or any related technical discipline.
• Preferably have at least one year of practical experience in technical support.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Ability to install software and resolve users’ daily technical problems.
• Ability to set up and connect printers and peripheral devices.
• Familiarity with Helpdesk Ticketing Systems.
• Knowledge of Active Directory.
• Familiarity with audiovisual systems.
• Ability to work outside official working hours whenever required by the company.
• Ability to work outside the company’s premises whenever required by the nature of the work.
• Assist in implementing information security policies.

Responsibilities

• Provide daily technical support to users, handle technical tickets, and support systems, devices, software, peripheral devices, and audiovisual systems.

Skills

Windows OS knowledge

Microsoft Office

Software installation

Printer & peripherals setup

Helpdesk ticketing

Active Directory

Audiovisual systems

Technical support

Education

Bachelor's degree in Information Technology or related discipline

Tools

Helpdesk ticketing systems

Active Directory

Audiovisual systems

Job description

Green Umbrella Recruitment in Muscat, Oman, seeks a capable IT Support Technician to provide daily technical assistance to users, troubleshoot tickets, and support systems, devices, software, peripherals, and audiovisual setups.

The role requires a IT degree, hands-on experience, and knowledge of Windows OS, Microsoft Office, and Active Directory. You will install software, set up printers, use helpdesk systems, and participate in information security initiatives.