IT Support Officer

SalamAir company; Muscat; On-site; OMR 11,000 - 19,000; Full time

Job summary

SalamAir is seeking an IT Support Officer to deliver second-line support across our cloud-based IT environment. You will manage Microsoft 365, Entra ID, Intune, and AWS, ensuring high availability and security for essential services.

You will support hardware, software, and end-user issues while administering critical airline apps such as Radixx, AIMS, Dynamics 365, and more, in a 24/7 operational setting with vendor coordination.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3–5 years IT support covering apps, cloud, and network infrastructure.
• Hands-on Microsoft 365 administration and AWS cloud services.
• Experience supporting SaaS in 24/7 airline/aviation environments is a plus.

Responsibilities

• Provide second-line IT support for hardware, software, and end-user issues.
• Administer and support business apps: Radixx, AIMS, Microsoft Dynamics 365, Microsoft 365, Darwinbox, and Accelya.
• Manage Microsoft 365, Entra ID/Azure AD, Intune, and AWS environments.
• Support LAN, Wi‑Fi, VPN, connectivity and network infrastructure.
• Manage user accounts, access permissions, and endpoint devices.
• Coordinate with vendors to resolve incidents and enhancements.
• Maintain IT documentation, assets, and security policy compliance.

Skills

IT support

Microsoft 365

AWS cloud

Network infrastructure

Endpoint devices

Vendor coordination

Documentation

Education

Bachelor's degree in CS/IT

Tools

Microsoft 365 administration

Entra ID Azure AD

Intune

AWS cloud services

Radixx

AIMS

Darwinbox

Microsoft Dynamics 365

Accelya

Job description

WE ARE HIRING – IT SUPPORT OFFICER

Join SalamAir and be part of a dynamic team supporting the technology that powers our operations.

Role Objective:

We are seeking a proactive IT Support Officer to provide second-line technical support across SalamAir’s cloud-based IT environment. The successful candidate will support business-critical SaaS applications, Microsoft 365, AWS cloud services, corporate networks, and end-user technology while ensuring high system availability, security, and excellent user support.

Duties and Responsibilities:

• Provide second-line IT support for hardware, software, and end-user issues.
• Support and administer business applications including Radixx, AIMS, Microsoft Dynamics 365, Microsoft 365, Darwinbox, and Accelya.
• Administer Microsoft 365, Entra ID (Azure AD), Intune, and AWS cloud environments.
• Support LAN, Wi-Fi, VPN, internet connectivity, and network infrastructure.
• Manage user accounts, access permissions, and endpoint devices.
• Coordinate with vendors to resolve incidents and support system enhancements.
• Maintain IT documentation, assets, and compliance with security policies.

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field
• 3–5 years of experience in IT support covering applications, cloud, and network infrastructure
• Hands-on experience with Microsoft 365 administration and AWS cloud services
• Experience supporting SaaS applications in an airline, aviation, or other 24/7 operational environment is an advantage.