Assistant Director of IT

Chedi Hospitality; Muscat; On-site; OMR 14,000 - 18,000; Full time

Job summary

Chedi Hospitality in Muscat seeks an Assistant Director of IT to guide the hotel IT operations, infrastructure, and security. You will ensure reliability, security, and availability of systems, while delivering effective technical support to colleagues and guests.

You will lead cybersecurity initiatives, manage vendors, coordinate with departments, and drive IT projects to enhance guest experience and operational efficiency. This role requires strong leadership and hotel IT expertise.

Qualifications

• Extensive experience in hotel IT operations and infrastructure.
• Strong knowledge of network and cybersecurity best practices.
• Experience supporting PMS, POS, and guest services systems.
• Ability to manage vendors and service providers.
• Proven leadership and project management skills.

Responsibilities

• Assist in managing day-to-day IT operations ensuring availability and performance of IT infrastructure and systems.
• Oversee hotel systems such as PMS, POS, door locks, telephony, guest Wi-Fi, CCTV and security systems.
• Provide timely IT support to hotel departments and staff.
• Support cybersecurity policies, patches and incident response as needed.
• Coordinate IT projects, upgrades and system implementations with vendors and departments.
• Monitor network performance and ensure reliable connectivity for operations and guests.

Skills

IT Operations

Network Infrastructure

Cybersecurity

Vendor Management

IT Support

Tools

PMS

POS Systems

Access Control Systems

Security Appliances

Job description

Job Purpose The Assistant Director of IT supports the Director of IT in managing the hotel s Information Technology operations infrastructure systems cybersecurity and IT support services The position is responsible for ensuring the reliability security and availability of all IT systems and services required for the hotel s daily operations while providing effective technical support to colleagues and guests and ensuring compliance with company and brand IT standards

Key Responsibilities

• 1 IT Operations amp Infrastructure Assist the Director of IT in managing the hotel s day-to-day IT operations Ensure the availability reliability and performance of IT infrastructure and systems Monitor servers network infrastructure Wi-Fi switches firewalls and other IT equipment Ensure appropriate preventive maintenance of IT systems and equipment Identify and resolve technical issues promptly to minimize operational disruption Maintain accurate IT asset and equipment records
• 2 Hotel Systems Support the operation and maintenance of key hotel technology systems including Property Management System PMS Point of Sale POS systems Door Lock Key Card systems Telephone PABX systems Guest Wi-Fi CCTV and security systems Time Attendance systems HR and payroll systems Finance and other business applications Coordinate with system vendors and external service providers when required Ensure integration and connectivity between hotel systems where applicable
• 3 IT Support Ensure timely and professional IT support to all hotel departments Monitor and prioritize IT support requests and incidents Provide technical assistance to users and resolve hardware and software problems Ensure proper onboarding and IT setup for new employees Coordinate the creation modification and termination of user accounts and system access Maintain appropriate documentation for IT procedures and troubleshooting
• 4 Cybersecurity amp Data Protection Assist in implementing and maintaining the hotel s cybersecurity policies and procedures Monitor system access user privileges antivirus protection firewalls and security controls Ensure regular software updates security patches and vulnerability management Support data backup and disaster recovery procedures Assist in investigating and responding to cybersecurity incidents Ensure confidential hotel and guest information is appropriately protected Promote cybersecurity awareness among hotel colleagues
• 5 Network amp Connectivity Maintain the hotel s wired and wireless network infrastructure Monitor network performance and connectivity Ensure reliable internet connectivity for hotel operations and guests Troubleshoot network outages and performance issues Work with internet service providers and telecommunications vendors when required
• 6 Projects amp System Implementation Assist the Director of IT with IT projects system upgrades and new technology implementations Participate in planning testing implementation and documentation of new systems Coordinate with vendors contractors and hotel departments during IT projects Ensure projects are completed within agreed timelines and standards Evaluate new technologies that may improve operational efficiency and guest experience
• 7 Vendor amp Contract Management Coordinate with IT suppliers vendors and service providers Monitor vendor performance and service-level agreements Assist with quotations procurement and technical evaluations Ensure external technicians and contractors comply with hotel security and operational requirements
• 8 IT Budget amp Cost Control Support the Director of IT in preparing and monitoring the IT budget Monitor IT-related expenses and identify opportunities for cost optimization Ensure appropriate control of IT assets licenses subscriptions and services Assist in preparing CAPEX proposals for IT equipment and technology projects
• 9 Compliance amp Documentation Ensure compliance with company brand and hotel IT policies and standards Maintain updated IT policies procedures network documentation and system records Support internal and external IT audits Ensure software licensing and technology compliance requirements are maintained
• 10 Team Leadership amp Development Supervise and support the IT team in the absence of the Director of IT Allocate daily tasks and monitor team performance Coach and develop IT colleagues Identify training and development requirements Promote teamwork accountability and professional service within the IT department