IT & Odoo Specialist

AMAN; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

AMAN is seeking an IT Systems & Odoo Specialist in Muscat to lead Odoo implementation, configuration, testing and ongoing administration of Odoo applications for business processes.

You will gather requirements, configure modules and workflows, manage data migrations, provide user support, and coordinate with vendors while ensuring security, backups and documentation. Fluent Arabic and English preferred, with 2–4 years' experience in IT systems and ERP.

Qualifications

• Bachelor's degree in IT or related field.
• 2-4 years in IT systems administration or ERP implementations.
• Practical experience with Odoo setup, configuration and user support.
• Experience translating requirements into workflows and configurations.
• Familiarity with data migration, testing and user-acceptance testing.
• Knowledge of information security, backups and asset management.
• Certification in Odoo or ERP is a plus.

Responsibilities

• Support Odoo implementation, configuration, testing, deployment and ongoing administration of Odoo applications.
• Gather and document business requirements and translate them into Odoo workflows and configurations.
• Configure Odoo modules, user roles, access permissions, approval workflows and system settings.
• Support data migration, module integration, system upgrades and user-acceptance testing.
• Provide ongoing user support and troubleshoot Odoo-related issues.
• Review business processes and recommend workflow improvements and automation opportunities.
• Prepare system reports, user guides, technical documentation and training materials.
• Coordinate with Odoo vendors or developers when customization is required.
• Train users and provide post-implementation support for new modules and changes.

Skills

Odoo knowledge

Troubleshooting

IT systems

Stakeholder comms

User support

Training delivery

Documentation

Arabic & English

Education

Bachelor's degree in IT/CS

Tools

Odoo ERP

Job description

The IT Systems & Odoo Specialist will be responsible for the following:

Odoo Implementation and Support

• Support the implementation, configuration, testing, deployment and ongoing administration of Odoo applications.
• Gather and document business requirements and translate them into appropriate Odoo workflows and configurations.
• Configure Odoo modules, user roles, access permissions, approval workflows and system settings.
• Support data migration, module integration, system upgrades and user-acceptance testing.
• Provide ongoing user support and troubleshoot Odoo-related issues.
• Review business processes and recommend workflow improvements and automation opportunities.
• Prepare system reports, user guides, technical documentation and training materials.
• Coordinate with Odoo vendors or developers when technical support or customization is required.
• Train users and provide post-implementation support for new modules and system changes.

IT Systems and Technical Support

• Provide technical support for hardware, software, networks, email, user accounts and other IT systems.
• Install, configure, maintain and troubleshoot computers, applications, peripherals and related equipment.
• Manage user accounts, system access and permissions in accordance with approved policies.
• Monitor technical issues and coordinate their timely resolution.
• Support employee onboarding and offboarding by arranging or removing system access and IT equipment.

Security, Assets and Business Continuity

• Support information-security controls, system backups, data protection and business-continuity arrangements.
• Maintain accurate records of IT assets, software licences, warranties and system access.
• Monitor compliance with IT policies and report security incidents, system risks and technical vulnerabilities.
• Assist in maintaining the availability, reliability and security of company systems and information.

Any other responsibilities assigned by management as required.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.
• 2-4 years of relevant experience in IT systems administration, technical support, ERP implementation or a related role.
• Practical experience in Odoo implementation, configuration, administration and user support.
• Experience gathering business requirements and translating them into system workflows and configurations.
• Experience troubleshooting hardware, software, network and user-access issues.
• Familiarity with data migration, system integration, testing and user-acceptance testing.
• Knowledge of information security, system backups, data protection and IT asset management.
• Experience coordinating with technology vendors, developers or implementation partners is preferred.
• Relevant certification in Odoo, ERP systems, IT support or systems administration is an advantage.

Required Skills

• Strong knowledge of Odoo applications, workflows and access management.
• Strong technical troubleshooting and problem-solving abilities.
• Good understanding of IT systems, hardware, software and networking.
• Ability to analyse business processes and recommend practical system solutions.
• Strong user-support, training and stakeholder-communication skills.
• Strong documentation, organization and record-management skills.Ability to manage multiple technical requests and priorities.
• Strong written and verbal communication skills in both Arabic and English.