ICT Operations & SAP Excellence Lead

ENERGY OMAN; Muscat; On-site; OMR 23,000 - 37,000; Full time

Job summary

Energy Oman is seeking an ICT Operations Lead to drive reliable day-to-day operations and service delivery across SAP, applications, infrastructure and digital platforms in Muscat. You will lead operational resources, manage risks and ensure readiness of critical ICT services.

The role requires 8–10 years ICT experience with strong SAP ERP knowledge and a track record managing outsourced service providers, budgets and governance. This is a senior, on-site position based in Muscat.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.
• Relevant professional certification (SAP, ITIL, PMP or equivalent) an advantage.

Responsibilities

• Lead ICT operations and service management for diverse ICT environments.
• Manage incidents, changes and service delivery in line with SLAs.
• Oversee SAP ERP operations across modules and ensure availability and performance.
• Coordinate with vendors, partners and Contracts & Procurement for licenses and renewals.
• Drive digital transformation, automation and data analytics initiatives.
• Maintain operational documentation and governance across ICT functions.
• Ensure security controls and business continuity are maintained.

Skills

Leadership

Vendor management

IT governance

Education

Bachelor's degree in Computer Science / IT / Engineering

ITIL / SAP / PMP certification (advantage)

Tools

SAP ERP

Job description

Energy Oman is seeking an ICT Operations Lead to drive reliable day-to-day operations and service delivery across SAP, applications, infrastructure and digital platforms in Muscat. You will lead operational resources, manage risks and ensure readiness of critical ICT services.

The role requires 8–10 years ICT experience with strong SAP ERP knowledge and a track record managing outsourced service providers, budgets and governance. This is a senior, on-site position based in Muscat.