Hotel IT Specialist: Systems & Security

InterContinental Hotels Group; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, seeks an IT Specialist to oversee daily IT operations, ensuring hotel tech runs securely and efficiently. You will manage infrastructure, provide system support, and drive cybersecurity aligned with business needs.

The role requires a degree in IT/CS and 2+ years in IT, with strong Windows, network, and mobile device experience. English fluency is essential; Arabic is a plus. A hospitality background is advantageous.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support, IT coordination, or a similar role.
• Strong knowledge of Windows operating systems, networking, LAN/WAN, and troubleshooting.
• Experience managing iOS and Android devices.
• Excellent problem-solving, communication, and customer service skills.
• Previous hotel experience will be an advantage.
• Fluency in English (spoken and written); Arabic is a plus.

Responsibilities

• Manage, maintain, and troubleshoot hotel IT infrastructure, including computers, printers, tablets, smartphones, and network devices.
• Install, configure, and upgrade hardware and software systems.
• Provide timely technical support to hotel colleagues and departments.
• Monitor network, server, email, and business application performance.
• Maintain IT asset inventories, software licenses, and system documentation.
• Perform regular backups and support data recovery processes.
• Support hotel systems, including PMS, POS, Wi-Fi, and guest-facing technologies.
• Ensure compliance with IHG IT standards, cybersecurity requirements, and data protection procedures.

Skills

Windows OS

LAN/WAN networking

Troubleshooting

iOS/Android devices

Problem-solving

Communication

Education

Bachelor's degree

Job description

Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, seeks an IT Specialist to oversee daily IT operations, ensuring hotel tech runs securely and efficiently. You will manage infrastructure, provide system support, and drive cybersecurity aligned with business needs.

The role requires a degree in IT/CS and 2+ years in IT, with strong Windows, network, and mobile device experience. English fluency is essential; Arabic is a plus. A hospitality background is advantageous.