Guest Services Coordinator

EcoFarm Solutions; ad-Dachiliyya; On-site; OMR 6,200 - 8,400; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship available

Competitive salary

Job summary

EcoFarm Solutions in Nizwa, Oman, invites applications for a Guest Services Coordinator to deliver exceptional service to guests from around the world, acting as a liaison between guests and hotel staff and supporting reservations, check-ins and check-outs, while offering recommendations for local activities and services.

Fluent English, excellent communication skills and a customer‑focused attitude are essential in this full‑time role.

Qualifications

• Fluent in English; additional languages preferred.
• Excellent communication and interpersonal skills.
• Customer service oriented with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Hospitality or customer service experience is a plus.

Responsibilities

• Greet and welcome guests, delivering a warm introduction to the hotel.
• Assist with reservations, check-ins and check-outs efficiently.
• Handle guest inquiries promptly and professionally.
• Provide recommendations and arrangements for local activities and services.
• Act as liaison between guests and hotel departments to fulfill requests.
• Handle complaints effectively and escalate when necessary.
• Maintain accurate records of guest interactions and requests.

Skills

Fluent English

Excellent communication

Customer service

Multitasking

Problem solving

Job description

Guest Services Coordinator

As a Guest Services Coordinator for our luxury hotel in Nizwa you will be responsible for providing exceptional customer service to our guests from all over the world. Your primary role will be to act as a liaison between guests and hotel staff ensuring that all their needs are met and any issues are resolved promptly. You will also assist with reservations, check-ins and check-outs as well as providing recommendations and arrangements for local activities and services.

If you have a passion for providing exceptional customer service and enjoy working in a diverse international environment then this may be the perfect job for you.

Key Responsibilities

• Greet and welcome guests upon arrival, providing them with a warm and friendly introduction to the hotel.
• Assist with reservations, check-ins and check-outs in an efficient and timely manner.
• Handle guest inquiries and requests promptly and professionally.
• Maintain knowledge of local attractions, services and events in order to provide recommendations and make arrangements for guests.
• Act as a liaison between guests and various departments within the hotel to ensure all requests are fulfilled.
• Handle guest complaints or concerns effectively and escalates to management when necessary.
• Maintain accurate records of guest interactions, requests, complaints etc.
• Assist with concierge duties such as booking transportation or making restaurant reservations.
• Ensure that the front desk area is clean, organized and well-stocked at all times.

Requirements

• Fluent in English, additional languages preferred.
• Excellent communication skills.
• Customer service oriented with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills with attention to detail.
• Previous experience in hospitality or customer service is preferred but not required.

Benefits

• Competitive salary of 1700$ per month.
• Full-time position with stable hours.
• Accommodation provided.
• Visa sponsorship available for foreigners.

We welcome candidates without previous experience as long as you possess the necessary skills and attitude to excel in this role.