Luxury Hotel Guest Services Concierge — Accommodation & Visa

EcoFarm Solutions; ad-Dachiliyya; On-site; OMR 6,200 - 8,400; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship available

Competitive salary

Job summary

EcoFarm Solutions in Nizwa, Oman, invites applications for a Guest Services Coordinator to deliver exceptional service to guests from around the world, acting as a liaison between guests and hotel staff and supporting reservations, check-ins and check-outs, while offering recommendations for local activities and services.

Fluent English, excellent communication skills and a customer‑focused attitude are essential in this full‑time role.

Qualifications

• Fluent in English; additional languages preferred.
• Excellent communication and interpersonal skills.
• Customer service oriented with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Hospitality or customer service experience is a plus.

Responsibilities

• Greet and welcome guests, delivering a warm introduction to the hotel.
• Assist with reservations, check-ins and check-outs efficiently.
• Handle guest inquiries promptly and professionally.
• Provide recommendations and arrangements for local activities and services.
• Act as liaison between guests and hotel departments to fulfill requests.
• Handle complaints effectively and escalate when necessary.
• Maintain accurate records of guest interactions and requests.

Skills

Fluent English

Excellent communication

Customer service

Multitasking

Problem solving

Job description

EcoFarm Solutions in Nizwa, Oman, invites applications for a Guest Services Coordinator to deliver exceptional service to guests from around the world, acting as a liaison between guests and hotel staff and supporting reservations, check-ins and check-outs, while offering recommendations for local activities and services.

Fluent English, excellent communication skills and a customer‑focused attitude are essential in this full‑time role.