Guest Relations Manager

Flip retail; Muscat; On-site; OMR 12,000 - 20,000; Full time

Job summary

Paradise Hotels and Resorts seeks a Guest Relations Manager to lead the visitor relations division, ensuring smooth front desk operations and exceptional guest experiences.

The role focuses on coordinating across departments, upholding quality standards, and maintaining a professional presentation, while guiding a capable team to deliver outstanding service.

Qualifications

• Minimum of a BSc in Hospitality Management, Tourism, Business Management or a related field.
• Experience as a Guest Relations Supervisor or Hotel Manager or similar role.
• Strong English skills; other languages are a plus.
• Excellent communication and active listening abilities; customer service oriented.
• Ability to lead and motivate a team; maintain a professional presence.

Responsibilities

• Oversee visitor relations operations and front desk coordination.
• Ensure quality standards and guest satisfaction across all interactions.
• Coordinate with hotel departments to assist guest arrivals, stays and departures.
• Liaise with departments to maintain smooth service flow and issue resolution.
• Lead and inspire the guest relations team to achieve high performance.

Skills

Guest relations

Hotel management

Customer service

Communication

Analytical skills

Multitasking

Leadership

Flexibility

Professional presentation

English proficiency

Education

BSc Hospitality Management

Job description

Guest Relations Manager

Job Summary

The Visitor Relations Manager is liable and answerable for the Visitor Relations Division general procedure, facilitating and also coordinating the tasks of the different changes and also sections of the workdesk for smooth and also reliable flow in all deals focused towards specific guest complete satisfaction. Have to Concentrate on entrance hall presence and also guest arrival (cozy welcome), seeing to it they enjoy their stay and also giving them a warm Farwell.The Guest Relations Manager supplies visitor services along with guidance, direction, as well as management in the Guest Relations Division based on the objectives, performance, uniformity and quality standards established by Paradise Hotels and Resorts.In addition, it is the obligation of the Visitor Relations Manager to ensure that correct systems remain in area throughout the division and also that all high quality criteria are being kept.

Responsibilities

Locations of Responsibilities:Individuals MonitoringConsumer CommitmentFunctional ProceduresAssessmentManagementSafety as well as ProtectionManagementDeclaring and RecordsDisciplinary ProceduresOrientationLiaisonMeetings on a month-to-month basisItem KnowledgeAny type of feature considered required by the EAM Rooms and Front Workplace Supervisor. Tested job experience as a Guest Relations Supervisor, Hotel Manager or similar role.Comprehending of all resort monitoring best methods as well as relevant legislations.Effectiveness in English expertise of various other languages is an and also.Customer support drives with superior interaction and also energetic listening abilities.Excellent analytical and multitasking skills.Management abilities in addition to the ability to inspire a team into high efficiency.Capability to work adaptable hrs.Solid sense of duty and a professional discussion.BSc level in Friendliness Monitoring, Tourism, Business Management or pertinent field.