Front Desk Agent

Accor; Muscat; Presencial; OMR 12 000 - 18 000; Tempo integral

Resumo da oferta

Accor in Muscat seeks a Front Desk Associate to deliver prompt, courteous service from arrival to departure, greet guests by name, and escort to rooms. You will supply local information, handle inquiries, and maintain guest profiles for personalized future stays.

You will manage check-in/check-out using Opera PMS, process payments, balance accounts at shift end, and adhere to company policies. You will actively promote the hotel’s loyalty program and local events, contributing to maximum room

Qualificações

• Knowledge of Front Office operations and guest service standards.
• Cash handling and up-selling experience is a plus.
• Familiarity with hotel information systems and guest profiles.

Responsabilidades

• Greet guests by name and escort to rooms when possible.
• Handle front desk cashiering, payments, and balance accounts at shift end.
• Process check-ins/outs via Opera PMS and maintain guest history for personalization.
• Respond to guest inquiries and requests promptly and courteously.
• Promote hotel loyalty programs and local events to guests.

Ferramentas

Opera PMS

Descrição da oferta de emprego

Specific Duties and Responsibilities

Ensure to provide prompt courteous and efficient service to all guest so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name if known and escorted to their room to make them feel expected and welcomed Conduct in room amp hotel familiarization and assist guest in hotel activity enquiries requests Maintains an up to date knowledge of hotel information and local services including operating hours promotions events attractions and any allied information to supply information respond to guest queries Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administers Front Desk cashiering standards and comply with all laid down systems policies and procedures Receives payments as per established standards adhering to the company credit policy Provides currency exchange process miscellaneous charges and posts charges Ensures that bills are on shift are checked and closed correctly before balancing accounts of days business at end of shift according to company standard and policy Using computerized Front Office systems process accounts from check-in through to check-out ensuring accurate postings of all incidental charges Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference Deals swiftly efficiently and sensitively to guest complaints and follows through Provides helpful friendly and prompt personalized telephone service to all guests external and internal Maintains an up to date knowledge of all Front Office equipment and how to use these Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction To regularly check the reception is organized operating with an efficient standard while checklist are completed and forwarded to the supervisor Adheres to all company and hotel rules amp regulations at all times

General Responsibilities

Maintains effective communication with all other departments to ensure smooth service delivery Shares knowledge and skills with other colleagues Ensures that fellow colleagues follow safety rules and operating procedures Is aware of all house rules and always conducts himself herself in such a manner so as to encourage colleagues to do likewise Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate To demonstrate pride in the workplace and personal appearance at all times when representing the hotel therefore identifying a high level of commitment To promote efficiency confidence courtesy and an extremely high standard of social skills Responsible to take ownership for personal development and to practise regular self assessment on own performance for career growth

Occasional Responsibilities

To report any equipment failures problems and pass any maintenance requests to the Maintenance department To assist the Front Office supervisory positions in any task outlined detailed and comply with any reasonable request made by the management to the best of your ability Attend behavioural and vocational training in own and related work areas to enhance skills and develop multi-functionality Attend regular On Job amp Classroom Training on Front Office techniques and operating systems Participate in any Training Development schemes as recommended by senior Management Performs all duties and responsibilities in a timely and efficient manner in accordance with established Policies amp Procedures to achieve the overall objectives of this position Communicates promptly and efficiently guest complaints and compliments to the Management Guest Relation Keeps the immediate supervisor promptly informed of all problems or unusual matters of significance Ensure maximum room revenue through up-selling within stipulated guidelines therefore optimizing the sale of room inventory Actively involved in promoting and selling companies loyalty program Food amp Beverage events and hotel company partners Adheres to the provisions outlined in the Employee Handbook Disciplinary Grievance Code and Rules amp Regulations Reduces waste materials and supplies by adhering to the departmental guidelines on re-using and re-cycling Conserves water amp energy by adhering to the environmental energy conservation checklist for area and participates in activities concerning the protection of the environment

Legal Responsibilities

Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above