Guest Experience Supervisor - VIP & Concierge Focus

Rosewood Red Sea; As Sudiyah; On-site; OMR 12,000 - 20,000; Full time

Job summary

Rosewood Red Sea invites a Guest Relations Supervisor to lead the Front Services team and deliver personalized, memorable experiences for every guest. You will oversee VIP and special attention guests, ensuring service excellence across the guest journey.

You will coordinate with Front Desk, Concierge, Butler Services, Housekeeping and Food & Beverage to maintain Rosewood's Relationship Hospitality philosophy and resolve issues with professionalism in a luxury setting.

Responsibilities

• Support the day-to-day operation of the Guest Relations team, ensuring personalized and memorable guest experiences.
• Welcome and engage with VIPs, repeat guests, long-stay guests, and special attention guests, ensuring all arrangements are flawlessly executed.
• Act as a visible and approachable presence in the lobby, anticipating guest needs and resolving concerns with professionalism and care.
• Coordinate closely with Front Desk, Concierge, Butler Services, Housekeeping, and Food & Beverage teams to deliver seamless guest experiences.
• Monitor guest feedback, support service recovery efforts, and contribute to continuous improvement initiatives.
• Ensure guest preferences, profiles, special occasions, and requests are accurately captured and communicated to relevant teams.

Job description

Rosewood Red Sea invites a Guest Relations Supervisor to lead the Front Services team and deliver personalized, memorable experiences for every guest. You will oversee VIP and special attention guests, ensuring service excellence across the guest journey.

You will coordinate with Front Desk, Concierge, Butler Services, Housekeeping and Food & Beverage to maintain Rosewood's Relationship Hospitality philosophy and resolve issues with professionalism in a luxury setting.