Concierge Supervisor

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 12,000 - 20,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a dedicated individual for a guest service role in Oman. The candidate will respond to guest requests, manage arrangements, and maintain high service standards by resolving issues effectively.

Preferred qualifications include a high school diploma, supervisory experience, and a strong commitment to providing exceptional service. If you are passionate about hospitality and enjoy working in a dynamic environment, we encourage you to apply.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Respond to guest requests for arrangements or services.
• Gather and summarize information for guests about the property.
• Assist management in hiring, training, and coaching employees.

Skills

Guest service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individuals or departments (e.g., Bell person, Housekeeping) as necessary to resolve guest calls, requests, or problems. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Ensure the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.