Front Office Team Leader - Guest Experience Champion

Alila Hinu Bay; Dhofar; On-site; OMR 6,700 - 13,000; Full time

Job summary

Alila Hinu Bay is seeking a Front Office Supervisor to lead a guest-facing team and ensure seamless check-in/check-out experiences. You will train staff, uphold brand standards, and respond promptly to guest needs while coordinating with other hotel departments.

The role requires 2-3 years in a front office supervisory capacity, strong English communication, and flexibility for shifts, including nights and holidays. Opera PMS experience is preferred to optimize daily operations.

Qualifications

• Minimum 2-3 years of experience in a front office or guest-facing supervisory role.
• Knowledge of Opera PMS or similar hotel systems preferred.
• Excellent problem-solving abilities and guest service mindset.
• Ability to remain calm and efficient under pressure.
• Strong organizational skills and attention to detail.
• Willingness to work flexible shifts, including night shifts, weekends, and public holidays.
• Good knowledge of hotel standards, policies, and safety procedures.
• Strong interpersonal and communication skills in English.

Responsibilities

• Lead the front office team to deliver world-class guest service and maintain hotel standards.
• Communicate with guests, suppliers and colleagues in a friendly, professional manner.
• Ensure grooming and professional appearance are in line with hotel policy and brand.
• Schedule staff to meet business needs and handle emergencies per SOPs.
• Register and assign rooms, handle CIP/VIP guests, and coordinate welcome gestures.

Skills

Front office supervision

Guest service mindset

Communication skills

Team leadership

English proficiency

Tools

Opera PMS

Job description

Alila Hinu Bay is seeking a Front Office Supervisor to lead a guest-facing team and ensure seamless check-in/check-out experiences. You will train staff, uphold brand standards, and respond promptly to guest needs while coordinating with other hotel departments.

The role requires 2-3 years in a front office supervisory capacity, strong English communication, and flexibility for shifts, including nights and holidays. Opera PMS experience is preferred to optimize daily operations.