Housekeeping Attendant

Alila Hotels

10 giorni fa

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Alila Hinu Bay is seeking a dedicated Housekeeping Attendant to maintain pristine guest rooms and public areas while upholding our luxury standards.

We value attention to detail, teamwork, and a strong service mindset to ensure guest satisfaction in a fast-paced hotel environment.

Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
Set-up the work trolley / caddy baskets / Tricycle/ buggy etc. according to the standards.
Carry out housekeeping procedures for rooms and related facilities.
Know and follow uniform/linen handling and inventory procedures.
Maintain cleanliness of public areas and restrooms to established standards.
Report incidents, accidents and guest concerns to supervisor as required.

Attention to detail

Team spirit

Time management

Customer service

Communication

Organizational skills

French knowledge (basic)

High school diploma

Organization- Alila Hinu Bay

Summary

General Responsibility

Communicate in a friendly, tactful and professional manner with guests and colleagues.
Provide information regarding the hotel’s facilities & services.
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
Care about your environment and make sure it is tidy and well maintained.
Be reliable and ensure you are at work on time.
Know your role in case of emergency such as bomb threat, flood, fire etc.
Understand the Employee Handbook and comply with the standards it outlines.
Carry out all professionally reasonable instruction given by your supervisor.
Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

Know and strictly follow established procedures for the cleaning and set-up of guest rooms
Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards
Carry out the following procedures according to established standards
Key Procedures
DND (Do Not Disturb)
Baby Sitting
Room Discrepancy
Lost & Found
Elsafe (Room Safety Box)
Loan Item
Lost & Breakage
Shoe Shine
Coffee & Tea Facilities
Mini Bar
Guest Laundry Pick-up
AC set up

Linen, Wardrobe & Taylor

Know and follow procedures for Uniform/Linen exchange
Methodically organize Uniform and Linen storage
Be involved in the Uniform and Linen Inventory
Deliver guest room linen to the pantry
Mend and maintain the employees' uniforms in good order.
Ensure any damage that may occur to any linen or uniform is followed up quickly
Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

Know and strictly follow all established cleaning procedures for:
Polishing
Vacuuming
Scrubbing
Mopping
Shampooing
Dusting
Scrubbing
Washing
Deep cleaning
Complete Room/Public Area Crew work assignment sheet
Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard
Ensure the cleanliness of Public Area and Public Toilet are in standard.

Qualifications

Minimum 2- 3 years of experience
Previous experience in Housekeeping within a luxury hotel is an asset.
High school diploma or equivalent preferred, showcasing a basic understanding of housekeeping standards.
Strong attention to detail and commitment to excellence.
Good organizational and time-management skills.
Positive attitude and team spirit.
Ability to work efficiently in a fast-paced environment.
Basic knowledge of French; additional languages are an advantage.
Passion for hospitality and guest satisfaction.