Front Office Leader: Guest Service & Team Coach

Alila Hotels; Dhofar; On-site; OMR 67,000 - 100,000; Full time

Job summary

Alila Hinu Bay in Oman seeks a Front Office Supervisor to lead daily operations, train staff to hotel standards, and ensure exceptional guest service. You will manage schedules, handle guest requests, and coordinate with the supervisor on duty to maintain high service levels.

The role requires strong organizational skills, English proficiency, and the ability to work flexible shifts, including nights and weekends.

Qualifications

• Excellent problem-solving abilities and guest service mindset.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills in English.
• Ability to remain calm and efficient under pressure.
• Knowledge of Opera PMS or similar hotel systems preferred.
• Willingness to work flexible shifts, including nights, weekends and holidays.

Responsibilities

• Be actively involved in building teamwork and enhancing commitment.
• Understand hotel vision and brand personality in daily work.
• Train staff to meet hotel standards effectively.
• Recognize and address substandard performance promptly and fairly.
• Schedule employees in accordance with business needs.
• Communicate professionally with guests, suppliers and colleagues.
• Maintain front office operations and procedures as per SOPs.
• Register and assign rooms for arriving guests with/without reservations.

Skills

Problem solving

Guest service mindset

Organizational skills

Attention to detail

Interpersonal skills

Communication in English

Calm under pressure

Opera PMS knowledge

Flexible shifts

Tools

Opera PMS

Job description

Alila Hinu Bay in Oman seeks a Front Office Supervisor to lead daily operations, train staff to hotel standards, and ensure exceptional guest service. You will manage schedules, handle guest requests, and coordinate with the supervisor on duty to maintain high service levels.

The role requires strong organizational skills, English proficiency, and the ability to work flexible shifts, including nights and weekends.