Food & Beverage Manager — Lead Guest Experience & Team

Hilton; As Sudiyah; On-site; OMR 12,000 - 18,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Food & Drinks Manager to lead our dining operations and deliver memorable guest experiences. You will supervise a dynamic team, manage beverage and food service standards, and work with other departments to maximise revenue while maintaining quality.

You will be responsible for ensuring compliance with health and safety regulations, coaching staff, and implementing service excellence initiatives to boost guest satisfaction and loyalty across designated outlets.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 5-7 years in F&B operations, with supervisory or managerial experience preferred.
• Strong leadership, service excellence, and operational planning abilities.
• Familiarity with POS systems and inventory management tools.
• Fluent in English; effective in team coordination and guest interaction.
• Detail-oriented, adaptable, and committed to delivering high-quality service.

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Skills

Leadership

Team leadership

Service excellence

Operational planning

English fluency

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Inventory management tools

Job description

Hilton is seeking a Food & Drinks Manager to lead our dining operations and deliver memorable guest experiences. You will supervise a dynamic team, manage beverage and food service standards, and work with other departments to maximise revenue while maintaining quality.

You will be responsible for ensuring compliance with health and safety regulations, coaching staff, and implementing service excellence initiatives to boost guest satisfaction and loyalty across designated outlets.