Facility Manager (Workplace Lead) at JLL

JLL; Muscat; On-site; OMR 18,000 - 30,000; Full time

Job summary

JLL in Oman is seeking a Facilities Manager to lead service delivery at client sites, ensuring satisfaction and KPI/SLA compliance. You will oversee a team, coordinate with contractors, and manage budgets and contracts, in alignment with client objectives.

You will liaise with site leadership and ensure safety, quality, and regulatory compliance, while promoting JLL's reputation and capabilities in the local market.

Qualifications

• 6+ years in Facilities Management in large commercial org.
• Experience owning facilities contracts and supplier/contractor management.
• Experience with EU Facility legislation and governing bodies.
• Quality assurance knowledge and experience desirable.
• Fluency in local language and English essential.

Responsibilities

• Responsible for service delivery at specified locations and KPI/SLA adherence.
• Oversee FM team, including reports, service providers, and contractors.
• Represent JLL to promote reputation and capabilities to tenants/clients.
• Coordinate with Site Leadership and procurement of goods/services for client buildings.
• Manage contracts, budgeting, invoicing and forecasts in financial systems (Oracle).
• Ensure safety, compliance, and quality through inspections and training.

Skills

Facilities management

Leadership

Communication

Problem solving

Planning & organizing

Teamwork

Tools

Oracle

Excel

Word processing

Job description

What This Job Involves

• In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs.
• The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.
• The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards.
• Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals.
• The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
• Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.
• Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Space evaluation and planning, updating of floor plans using clients architect partners.
• Responsibility for meeting KPI’s and SLA’s defined within the contract.
• Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
• Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles.
• Site Inspections (with other members of Facility Team): Daily cleaning.
• Heating, ventilation, air conditioning.
• Landscaping (when present).
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
• Establish and operate the information systems necessary for effective scheduling and recording of contract work.
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
• Negotiate, renegotiate and maintain contracts with vendors.
• Planning and budgeting of internal fit out works and technical installations.
• Purchasing of furniture, organization of internal departmental office/space moves.
• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).
• General administration of department, (holidays, training, performance reviews etc.).
• Updating and maintaining official safety documents, liaise with government authorities.
• Organization of fire evacuation and first aid training for employees.
• Point of Contact for security/alarm responding.
• Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.
• All additional duties commensurate to the level of the role.

Requirements

• Ideally 6 years + experience in Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management.
• Experience with EU Facility legislation, and governing bodies.
• Quality Assurance knowledge and experience desirable.
• Fluency in local language and English essential.
• Customer focused
• Assertive Possess cultural awareness and sensitivity
• Decision-making / complex problem solving: Proactively gathers information from appropriate sources
• Probes/considers all of the facts
• Considers other perspectives
• Refers to long term plans and goals, draws sound inferences
• Prioritizes key factors
• Acts decisively, promptly and confidently
• Able to operate with limited guidance
• Excellent verbal & written communication
• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.
• Planning and organising: Able to evaluate priorities and re-juggle as appropriate
• Able to resolve conflict and communicate intentions clearly
• Deliver on time and with high quality results
• A self-starter who possesses intellectual curiosity.
• A proven team player at ease with sleeves rolled up approach.
• Spreadsheets and word processing

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.