Operations Manager-Facilities Management

Careers International; Oman; On-site; OMR 18,000 - 36,000; Full time

Job summary

Careers International is seeking an experienced Operations Manager to oversee day-to-day facility management services. You will lead the operations team, ensure service quality, and maintain client satisfaction.

You will recruit, train, and manage staff; optimize workflows; monitor KPIs; uphold safety and regulatory standards; and manage budgets and vendor relationships to deliver cost-efficient, high-quality service for our clients.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• MBA preferred.
• 10-12 years of experience in operations management within the facilities management industry.
• Proven leadership, team management, and operational excellence.
• Strong understanding of facility management practices, processes, and regulations.

Responsibilities

• Provide strategic leadership and direction to the operations team.
• Serve as primary client contact, addressing inquiries, resolving issues, and maintaining relationships.
• Recruit, train, and supervise operations staff, fostering accountability and collaboration.
• Develop and implement efficient workflow processes to optimize resources and productivity.
• Monitor KPIs and operational metrics to evaluate performance and drive improvements.
• Establish and maintain quality control measures to meet client expectations and standards.
• Ensure health and safety compliance, conducting inspections and audits.
• Manage relationships with external vendors and subcontractors; negotiate contracts and monitor performance.
• Develop and manage departmental budgets; forecast expenses and identify cost-saving initiatives.
• Drive continuous improvement to enhance operational efficiency and customer satisfaction.
• Prepare regular reports and presentations for senior management.

Skills

Leadership

Communication

Problem solving

Negotiation

Team management

Operations optimization

Education

Bachelor's degree in Business Administration or Operations Management

MBA preferred

Job description

Job Description:

We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operations of our facility management services. The ideal candidate will be responsible for ensuring operational efficiency, quality service delivery, and client satisfaction while managing a team of professionals.

Responsibilities:

1. Operational Oversight: Provide strategic leadership and direction to the operations team, ensuring adherence to company policies, procedures, and standards.


2. Client Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to ensure client satisfaction and retention.


3. Team Leadership: Recruit, train, and supervise operations staff, fostering a culture of accountability, collaboration, and continuous improvement.


4. Workflow Management: Develop and implement efficient workflow processes to optimize resource utilization, minimize costs, and maximize productivity.


5. Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to evaluate performance, identify areas for improvement, and implement corrective actions as needed.


6. Quality Assurance: Establish and maintain quality control measures to ensure service delivery meets or exceeds client expectations and industry standards.


7. Safety Compliance: Ensure compliance with health and safety regulations, conducting regular inspections and audits to mitigate risks and maintain a safe work environment.


8. Vendor Management: Manage relationships with external vendors and subcontractors, negotiating contracts, monitoring performance, and resolving issues to ensure service level agreements are met.


9. Budget Management: Develop and manage departmental budgets, forecasting expenses, analyzing variances, and implementing cost-saving initiatives to achieve financial objectives.


10. Continuous Improvement: Drive process optimization and innovation initiatives to enhance operational efficiency, quality, and customer satisfaction.


11. Reporting: Prepare regular reports and presentations for senior management, summarizing operational performance, achievements, challenges, and recommendations for improvement.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field. MBA preferred.


• 10-12 years of experience in operations management or related roles within the facilities management industry.


• Proven track record of leadership, team management, and operational excellence.


• Strong understanding of facility management practices, processes, and regulations.


• Excellent communication, negotiation, and problem-solving skills.