F&B Attendant

IHG Hotels & Resorts; Muscat; On-site; OMR 2,800 - 5,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Comprehensive training

Job summary

IHG Hotels & Resorts, Crowne Plaza Muscat, is looking for an enthusiastic F&B Attendant to deliver friendly, efficient service in a premium hotel setting.

You will welcome guests, set up tables and stations, take and serve orders, explain menus, and coordinate with kitchen and bar to ensure a seamless dining experience. English proficiency required; weekend/holiday shifts may be required.

Qualifications

• Previous experience in food and beverage service is preferred.
• Good communication and interpersonal skills.
• Customer-focused with a positive and friendly attitude.
• Ability to work effectively in a fast-paced environment.
• Good knowledge of basic food safety and hygiene practices.
• Professional appearance and excellent grooming standards.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; additional languages are an advantage.

Responsibilities

• Welcome and assist guests in a warm and professional manner.
• Set up tables, service areas, and buffet stations according to standards.
• Take and serve food and beverage orders accurately and efficiently.
• Provide knowledgeable assistance regarding menu items, beverages, and promotions.
• Ensure food and beverages are presented and served according to company standards.
• Clear and reset tables promptly while maintaining a clean and organized dining area.
• Handle guest requests, questions, and complaints professionally and ESCALATE issues when necessary.
• Maintain high standards of personal hygiene, cleanliness, and food safety.
• Replenish service items, condiments, cutlery, and other supplies as required.
• Coordinate with the kitchen, bar, and other departments to ensure smooth service.
• Process bills and payments accurately when required.
• Follow all company policies, safety procedures, and service standards.
• Assist with opening, closing, and cleaning duties as assigned.
• Support colleagues and other F&B outlets during busy periods when required.

Skills

Communication

Interpersonal skills

Customer focus

Fast-paced work

Food safety basics

Grooming standards

Flexible shifts

English proficiency

Job description

The F&B Attendant is responsible for providing friendly, efficient, and professional food and beverage service to guests. The role ensures that guests receive high-quality service while maintaining cleanliness, hygiene, and the standards of the establishment.

YOUR DAY-TO-DAY:

• Welcome and assist guests in a warm and professional manner.
• Set up tables, service areas, and buffet stations according to standards.
• Take and serve food and beverage orders accurately and efficiently.
• Provide knowledgeable assistance regarding menu items, beverages, and promotions.
• Ensure food and beverages are presented and served according to company standards.
• Clear and reset tables promptly while maintaining a clean and organized dining area.
• Handle guest requests, questions, and complaints professionally and ESCALATE issues when necessary.
• Maintain high standards of personal hygiene, cleanliness, and food safety.
• Replenish service items, condiments, cutlery, and other supplies as required.
• Coordinate with the kitchen, bar, and other departments to ensure smooth service.
• Process bills and payments accurately when required.
• Follow all company policies, safety procedures, and service standards.
• Assist with opening, closing, and cleaning duties as assigned.
• Support colleagues and other F&B outlets during busy periods when required.

WHAT WE NEED FROM YOU:

• Previous experience in food and beverage service is preferred.
• Good communication and interpersonal skills.
• Customer-focused with a positive and friendly attitude.
• Ability to work effectively in a fast-paced environment.
• Good knowledge of basic food safety and hygiene practices.
• Professional appearance and excellent grooming standards.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; additional languages are an advantage.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.