ERP Support (Microsoft Dynamics 365)

gu-recruitment; al-Wusta; On-site; OMR 11,000 - 20,000; Full time

Job summary

gu-recruitment is seeking a System Administration & Maintenance specialist to ensure ERP system availability across Finance, HR, Procurement, and Inventory modules. You will perform health checks, backups, patches and DR planning to keep operations resilient.

The role includes maintaining integrations, automating MIS, implementing Fixed Asset/Finance modules, and enabling Power BI after full module rollout. Strong communication and training skills are important.

Qualifications

• Bachelor’s degree in IT or related field is preferred.
• 3–5 years' experience with Microsoft Dynamics 365 in ERP environments.
• Experience in BI reporting and data extraction is a plus.

Responsibilities

• Ensure ERP system availability and performance across modules.
• Perform health checks, backups, patching, and DR planning.
• Maintain integrations with other business apps and automate MIS generation.
• Support reporting, data extraction, and end-user training.
• Troubleshoot ERP issues and implement new functionality or customizations.

Skills

ERP administration

D365 Finance & Operations

Power BI

System monitoring

Backups & DR

Troubleshooting

Data extraction

Integrations

Education

Bachelor's degree in IT or related field

Tools

Microsoft Dynamics 365

Power BI

Oracle ERP Cloud

Job description

System Administration & Maintenance Ensuring the availability and performance of the ERP system. Performing routine health checks and monitoring. Regular backups and disaster recovery planning. Applying system patches, updates, and security fixes. Maintaining integrations with other business applications. Full automation of the system to ensure generation of MIS from the system. Ensuring full implementation of inventory and manufacturing module to obtain stock valuation from the system and overseeing the accuracy thereafter post implementation. Ensuring full implementation of Fixed Asset Register module in the system. Ensuring implementation of payments and receivables modules for credit period, credit limit and reconciliation. Implementation of system generated Banak reconciliation. Implementation of Power BI once the full implementation of all modules are done. Functional & Technical Supporting key business modules (Finance, HR, Procurement, Inventory, etc.). Assisting with reporting and data extraction. Debugging and fixing ERP application issues. Implementation of new functionality or customization in any of the above mentioned modules. Development of any kind in the system Data entry to the system of any kind Financial / IT Audit support / Year end closing Hardware and infrastructure support The scope includes Troubleshooting and issue resolution Application support and maintenance Performance monitoring and optimization User training and knowledge transfer System upgrades and patch management Handle day-to-day support on ERP issues related to different operations and processes in Finance, Purchase, and Sales etc. Handle responsibilities related to different change management processes. Troubleshoot and resolve application related incidents and problems. Provide Knowledge sharing and corrective actions for end users. Application included.

D365 Finance & Operation Bugs fixing Managing Changes and enhancements

Requirements Qualifications:- Bachelor’s Degree (Preferred Fields) Information Technology (IT) Computer Science Business Information Systems Software Engineering Certifications (Optional but Beneficial) Oracle ERP Cloud Certification Microsoft Dynamics 365 Certification Experience Experience in Microsoft Dynamics 365 from 3 to 5 years