Business Applications Manager

Confidential; As Sudiyah; On-site; OMR 26,915 - 34,605; Full time

Job summary

Confidential in Al Buraymi Governorate seeks a Business Application Manager responsible for optimizing enterprise business applications including ERP and POS systems. This role ensures application stability, security, and alignment with business goals, while managing a team and driving digital transformation.

The ideal candidate will have 8–10 years of experience in business applications management, especially within FMCG, retail, or manufacturing sectors. Strong knowledge of ERP platforms, project management, and process improvement is required.

Qualifications

• 8–10 years of experience in business applications management, preferably in FMCG, retail, or manufacturing.
• Strong hands-on experience with ERP platforms (Dynamics 365).
• Experience managing system upgrades, rollouts, and multi-departmental projects.

Responsibilities

• Oversee the full lifecycle of business applications including ERP, POS, HRMS, and mobile apps.
• Lead a team of functional consultants, application analysts, and support specialists.
• Work with department heads to understand business needs and translate into functional requirements.

Skills

Leadership and team management

Analytical and problem-solving skills

Strong functional and business process knowledge

Excellent communication and stakeholder engagement

Education

Bachelor's degree in IT, Computer Science, MIS, or relevant field

Tools

ERP platforms (Dynamics 365)

Salesbuzz

POS systems

HRMS

Job description

Position Summary

The Business Application Manager is responsible for leading, managing, and optimizing all enterprise business applications across the organization, including ERP, Sales buzz, POS, HR system, mobile apps, all applications and integration platforms within Baja. The role ensures applications are stable, secure, up-to-date, and aligned with business needs, while driving digital transformation and continuous process improvement.

Key Responsibilities

1. Application Management & Support

• Oversee the full lifecycle of business applications including not limited : (ERP, POS, HRMS, WMS, mobile apps).
• Ensure application availability, performance, and reliability.
• Lead Level 2/3 support for incidents, change requests, and system enhancements.
• Maintain documentation, configuration logs, and user manuals.

2. Team Leadership

• Manage a team of functional consultants, application analysts, and support specialists.
• Mentor and guide team members on functional and technical topics.
• Set KPIs, monitor performance, and ensure continuous skill development.

3. Business Analysis & Process Improvement

• Work with department heads to understand business needs and translate into functional requirements.
• Lead process mapping and redesign to improve operational efficiency.
• Ensure systems follow best practices across finance, sales, supply chain, HR, manufacturing, and retail operations.

4. Project & Change Management

• Manage application-related projects such as new systems , upgrades, module rollout, and integration enhancements.
• Conduct UAT, training, documentation, and go-live activities.
• Ensure smooth change management and communication with stakeholders.

5. Vendor & Budget Management

• Manage relationships with software vendors, implementation partners, and service providers.
• Review and approve SOWs, SLAs, licensing, and renewal contracts.
• Control application-related budgets and cost optimization initiatives.

6. Integration & Data Governance

• Oversee integration between applications, APIs, and middleware platforms.
• Ensure data accuracy, consistency, and security across all systems.
• Support data warehousing and BI teams with validated data sources.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, MIS, or relevant field.
• 8–10 years of experience in business applications management, preferably in FMCG, retail, or manufacturing.
• Strong hands‑on experience with ERP platforms (Dynamics 365)
• Knowledge of Salesbuzz , POS, HRMS, and integration/middleware technologies.
• Experience managing system upgrades, rollouts, and multi‑departmental projects.
• Strong understanding of finance, supply chain, sales, retail operations, and procurement processes.

Key Competencies

• Leadership and team management.
• Strong functional and business process knowledge.
• Analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement.
• Vendor and contract management.
• Project management and change control discipline.Attention to detail and quality.
• Ability to work under pressure and manage multiple priorities.

Performance Indicators (KPIs)

• System uptime and availability.
• User satisfaction and ticket resolution time.
• Successful completion of system enhancements and upgrades.
• Reduction of manual processes and automation rate.
• Quality and stability of integrations.
• Adherence to budget and vendor performance.
• Business process improvement impact.