EFL Teaching Supervisor / Service Manager

Wall Street English; Muscat; On-site; OMR 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Visa sponsorship

End-of-service gratuity

Professional growth with Wall Street英英

Job summary

Wall Street English Muscat is seeking an EFL Teaching Supervisor / Service Manager to oversee the center’s educational delivery and service excellence. You will lead a multicultural service team, ensuring premium learning journeys and measurable outcomes for students.

You will collaborate with the Center Director and Sales to align student experience with internal goals, mentor staff, and uphold standards of quality and engagement in a fast-paced environment.

Qualifications

• At least 5 years teaching experience, preferably in international settings.
• Experience leading multicultural teams and coaching staff.
• Strong understanding of educational quality control and service delivery.
• Ability to manage day-to-day service operations and SOP adherence.
• Experience with international or multicultural environments.
• Wall Street English teaching experience is advantageous.
• Excellent interpersonal and communication skills.
• Ability to drive student success and internal sales targets.
• Comfort with reporting tools and performance metrics.
• Empathetic, student-focused leadership style.

Responsibilities

• Lead and develop the service team to deliver a premium educational experience and guaranteed student learning.
• Manage daily service operations in line with Wall Street English standards and procedures.
• Partner with the Center Director and Sales Team to support internal sales, renewals, and referrals.
• Monitor service performance, student satisfaction, and learning outcomes, implementing improvements as needed.
• Promote the Wall Street English method while building strong student and alumni engagement.

Skills

Teaching experience

Leadership

Interpersonal skills

Communication skills

Empathy

Tools

Reporting tools

Performance metrics

Job description

EFL Teaching Supervisor / Service Manager

Muscat, Sultanate of Oman | Posted on 06/11/2026

Asa Service Manager at Wall Street English, you will beresponsible for the overall delivery of the educationalexperience and service excellence within your center. Youwill lead a multicultural service team of teachersand coaches to ensure a consistent, premium learningjourney for students while guaranteeing measurablelearning outcomes and high satisfaction levels.

Youwill oversee daily service operations, mentor anddevelop the service team, and work closely with the CenterDirector and Sales Team to ensure strong alignment betweenstudent experience, educational success, and internalsales objectives. This role requires strongleadership, empathy, operational discipline, and apassion for education, with the ability to foster aculture of excellence, engagement, andcollaboration.

Yourleadership will directly impact student success,retention,renewals, referrals, team motivation, and the reputation ofWall Street English within the local and national educationmarket.

KeyResponsibilities:

• Leadand develop the service team to deliver a premiumeducational experience and guaranteed student learning.
  
• Managedaily service operations in line with Wall Street Englishstandards and procedures.
  
• Partnerwith the Center Director and Sales Team to supportinternal sales, renewals, and referrals.
  
• Monitorservice performance, student satisfaction, and learningoutcomes, implementing improvements as needed.
  
• Promotethe Wall Street English method while building strongstudent and alumni engagement.
  

Requirements

• Minimum5 years of teaching experience (preferred)
  
• Experienceleading, coaching, and motivating multiculturalteams
  
• Strongunderstanding of educational quality control andservice delivery
  
• Abilityto manage day-to-day service operations and followstandard operating procedures
  
• Experienceworking in an international or multiculturalenvironment
  
• WallStreet English teaching experience (advantageous)
  
• Stronginterpersonal, organizational, and communicationskills
  
• Abilityto manage targets related to student success andinternal sales
  
• Comfortableusing reporting tools and tracking performancemetrics
  
• Empathetic,student-focused, and collaborative leadershipstyle
  
• Competitivesalary and performance-based incentives.
  
• Performancebonuses based on achieving KPIs.
  
• Comprehensive healthinsurance coveragefor the employee.
  
• Visa,work permit, and processing fullysponsored by the company.
  
• End-of-servicegratuity inaccordance with Oman labor laws.
  
• Professionalgrowth opportunities with WallStreet English International exposure.