Business Technical Support Specialist

sahm capital; As Sudiyah; On-site; OMR 7,000 - 12,000; Full time

Job summary

sahm capital is seeking a Business Technical Support Engineer L1 in Oman to research, diagnose, troubleshoot, and resolve customer issues across web/mobile apps and backend systems. You will work with a support team, guided by experts, gaining exposure to financial markets and server architectures.

The role emphasizes ownership, clear communication, and rapid escalation when needed, with a focus on delivering accurate feedback and maintaining thorough issue documentation.

Qualifications

• Bachelor's degree in computer science or related field.
• 2-3 years working experience in IT/Fin-tech or banking.
• Proven experience with multiple systems, software and hardware.
• Excellent written and verbal communication skills.
• In-depth knowledge of Fin-tech applications.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Daily assist Client Care department in answering user inquiries/questions.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.
• Follow the SLA for issues with respect to severity.

Skills

Finance knowledge

Fintech apps

BSS knowledge

SQL queries

APIs knowledge

Server architectures

Log analysis

Web/mobile apps

Hardware troubleshooting

Education

Bachelor's degree in Computer Science or related field

Job description

Business Technical Support L1 Job Requirements

A Business Technical Support Engineer L1 will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalates unresolved issues to appropriate internal departments. You will work in collaboration with a Technical Support Engineer team and will be guided by experts and professionals in the field and learn on the job, while having a strong exposure to Financial Markets, trading, mobile applications and complex server architectures.

Educational Qualifications

Bachelor's degree(or above) in computer science or a related field.

Specific Knowledge

• Proficient in a variety of software and learn how to troubleshoot hardware.
• Good knowledge in finance, trading and banking.
• Strong financial markets culture.
• Strong knowledge of Business Support Systems(BSS).
• Basic IT knowledge:Understanding of Web/Mobile applications structures both front, back end and APIs.
• Understanding of SQL databases queries.
• Understanding of server architectures.
• Ability to read logs and identify errors/abnormalities.
• Familiar with data and developement workflows.

Personal Traits And Attributes

• Be organized and able to remain productive even with multiple tasks.
• Must work well independently.
• Good communication skills.
• Strong problem-solving skills.

Requirements

• 2-3 years working experience.
• Proven working experience in system engineering, IT support, Fin-tech or banking industry.
• Proven work experience with different systems, software, and hardware.
• Excellent written and verbal communication skills
• In-depth knowledge in the Fin-tech applications.
• Excellent written and verbal communication skills.

Linguistic Competence

Proficient in both English and Arabic with proven proficiency in English.

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Daily assist Client Care department in answering user inquiries/questions.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.
• Follow the SLA for issues with respect to severity.