Customer Experience Champion, General Medicines

Sanofi India; As Sudiyah; Hybrid; OMR 23,070 - 30,760; Full time

Benefits offered by this job

Inclusive workplace

Career development opportunities

Job summary

Sanofi India is looking for a Customer Experience Specialist to join their General Medicines team. The role focuses on delivering exceptional customer experiences and ensuring sales performance while adhering to compliance. Ideal candidates will have a Bachelor’s degree in Pharmacy and experience in customer-facing roles within healthcare.

Join us to drive meaningful outcomes in chronic conditions like diabetes and cardiovascular disease, leveraging digital tools for enhanced customer engagement in a collaborative work environment.

Qualifications

• Proven track record in customer-facing roles within pharmaceutical or healthcare settings.
• Ability to translate data insights into actionable strategies.
• Strong learning agility and growth orientation.

Responsibilities

• Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy.
• Serve as the main point of contact for product information and brand messaging.
• Build dynamic customer profiles and segmentation based on digital habits.

Skills

Customer-facing roles experience

Digital and analytical capabilities

Exceptional influencing skills

Collaboration

Education

Bachelor's degree in Pharmacy

Tools

CRM systems

Digital engagement platforms

Job description

Sanofi India is looking for a Customer Experience Specialist to join their General Medicines team. The role focuses on delivering exceptional customer experiences and ensuring sales performance while adhering to compliance. Ideal candidates will have a Bachelor’s degree in Pharmacy and experience in customer-facing roles within healthcare.

Join us to drive meaningful outcomes in chronic conditions like diabetes and cardiovascular disease, leveraging digital tools for enhanced customer engagement in a collaborative work environment.