Bar Supervisor - Seasonal

Mandarin Oriental Hotel Group; Muscat; On-site; OMR 25,000 - 35,000; Full time

Job summary

The Bar Supervisor at Mandarin Oriental Muscat oversees bar service to ensure the highest standard of hospitality. You will back up the Assistant Restaurant Manager and coordinate daily bar activities, ensuring the team delivers exceptional guest experiences in line with MO standards.

Responsibilities include displaying in-depth knowledge of food and beverage offerings, setting up bars for all meal periods, supervising staff, handling billing procedures, and maintaining MO grooming and safety

Qualifications

• Knowledge of food and beverage and dining venue offerings.
• Ability to lead and supervise bar staff during shifts.
• Experience with billing procedures and cash handling.

Responsibilities

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up bar for all meal periods.
• Assist colleagues in setting up bar service stations according to MO standards.
• Be familiar with billing procedures.
• Attend daily meetings and mandatory training sessions.
• Follow the 5Ps: Proper Planning Prevents Poor Performance.
• Supervise F&B service and ensure the bar area is adequately staffed.
• Present the bill and handle payment procedures.
• Ensure guest satisfaction and maintain MO grooming and safety standards.

Job description

The Bar Supervisor is responsible for but not limited to supervising the service in the bar venue To provide back up for the Assistant Restaurant Manager take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel ResponsibilitiesDisplay full knowledge of food and beverage and dining venue offering Ensure colleagues start and finish shifts at the correct time Assist in setting up bar for all meal periods Assist colleagues in setting up bar service stations according to MEP standards Be familiar with all billing procedures To handle all banqueting area relevant equipment Attend daily meetings Attend all mandatory training sessions arranged by MO Act as a hotel ambassador always To carry out any additional duties requested by management related to hotel operational activitiesFollow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times Ensure correct quality presentation and delivery of all drinks Perform all administrative tasks designated to him her by management Supervise F amp B service by directing and supporting his her subordinates Ensure that the bar area is adequately staffed during his her shift and to notify his her superior of any shortages Identify and carry out any specific training and development needs among the team Support company s philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement Support company s philosophy and company culture through the use of Guiding Principles and D E L I G H T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement Taking reservations accurately where necessary while keeping track of guest s preferences Greeting and seating guests according to MO standards Presenting the menu correctly to each guest Offering suggested up‑selling based on outlet policy Serving beverages according to MO standards Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal Presenting the bill and handle payment procedures Ensure guest satisfaction at all times and proactively seek feedback Handling special requests from guests and VIPs Implement service recovery actions and follow up Bidding guests farewell when leaving the venue Anticipating the guests needs by keeping control of service flow and identify potential bottle necks Ensure that hotel grooming and hygiene standards are being maintained enhancing a professional image Ensure that the environment of the outlet is being maintained to MO standards Be aware of and comply with safe working practices as laid down under FLHSS This will include your awareness of any specific hazards at your workplace Be aware of and comply with local and relevant Food Hygiene Standards Wear any appropriate protective clothing provided by or recommended by the Hotel Report any defects in the building plant or equipment according to the Hotel procedures Ensure any accidents to colleagues guests or visitors are reported in accordance with Hotel procedures Attend all statutory fire training and to be fully conversant with and abide by all rules concerning fire health amp safety.

About the job

The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.ResponsibilitiesDisplay full knowledge of food and beverage and dining venue offering.Ensure colleagues start and finish shifts at the correct time.Assist in setting up bar for all meal periods.Assist colleagues in setting up bar service stations according to MEP standards.Be familiar with all billing procedures.To handle all banqueting area relevant equipment.Attend daily meetings.Attend all mandatory training sessions arranged by MO.Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.Act as a hotel ambassador always.To carry out any additional duties requested by management, related to hotel operational activitiesFollow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.Ensure correct quality, presentation and delivery of all drinks.Perform all administrative tasks designated to him/her by management.Supervise F&B service by directing and supporting his/her subordinates.Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.Identify and carry out any specific training and development needs among the team.Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.Taking reservations accurately where necessary while keeping track of guest s preferences.Greeting and seating guests according to MO standards.Presenting the menu correctly to each guest.Offering suggested up‑selling based on outlet policy.Serving beverages according to MO standards.Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.Presenting the bill and handle payment procedures.Ensure guest satisfaction at all times and proactively seek feedback.Handling special requests from guests and VIPs.Implement service recovery actions and follow up.Bidding guests farewell when leaving the venue.Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.Ensure that the environment of the outlet is being maintained to MO standards.Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.Be aware of and comply with local and relevant Food Hygiene Standards.Wear any appropriate protective clothing provided by or recommended by the Hotel.Report any defects in the building, plant or equipment according to the Hotel procedures.Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.