Bar Supervisor - Seasonal

Mandarin Oriental Group; Muscat; On-site; OMR 9,000 - 15,000; Full time

Benefits offered by this job

MOstay programme

Learning & Development

Health benefits

Job summary

Mandarin Oriental Muscat is seeking a Bar Supervisor to join the Food & Beverage team. You will supervise bar service, coordinate daily activities with the Assistant Restaurant Manager, and ensure adherence to MO standards and guest satisfaction.

Ideal candidates will have prior bar supervisory experience and a strong knowledge of beverage service, with excellent teamwork and communication skills to maintain exceptional service quality for guests in a luxury setting.

Qualifications

• Previous bar supervisory experience preferred.
• Excellent knowledge of beverage service and standards.
• Strong communication and teamwork skills.

Responsibilities

• Display full knowledge of food and beverage and bar offerings.
• Supervise bar service and coordinate with the Assistant Restaurant Manager.
• Set up bar for all meal periods and ensure proper stations.
• Ensure billing procedures and cash handling accuracy.
• Attend daily meetings and mandatory trainings.
• Maintain MO standards and guest satisfaction.

Skills

Bar knowledge

Team supervision

Customer service

Food & beverage

Job description

Mandarin Oriental Muscat is looking for a Bar Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.

Responsibilities

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up bar for all meal periods.
• Assist colleagues in setting up bar service stations according to MEP standards.
• Be familiar with all billing procedures.
• To handle all banqueting area relevant equipment.
• Attend daily meetings.
• Attend all mandatory training sessions arranged by MO.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador always.
• To carry out any additional duties requested by management, related to hotel operational activities
• Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times.
• Ensure correct quality, presentation and delivery of all drinks.
• Perform all administrative tasks designated to him/her by management.
• Supervise F&B service by directing and supporting his/her subordinates.
• Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
• Identify and carry out any specific training and development needs among the team.
• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Taking reservations accurately where necessary while keeping track of guest’s preferences.
• Greeting and seating guests according to MO standards.
• Presenting the menu correctly to each guest.
• Offering suggested up-selling based on outlet policy.
• Serving beverages according to MO standards.
• Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
• Presenting the bill and handle payment procedures.
• Ensure guest satisfaction at all times and proactively seek feedback.
• Handling special requests from guests and VIPs.
• Implement service recovery actions and follow up.
• Bidding guests farewell when leaving the venue.
• Anticipating the guests’ needs by keeping control of service flow and identify potential bottle necks.
• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.
• Ensure that the environment of the outlet is being maintained to MO standards.
• Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
• Be aware of and comply with local and relevant Food Hygiene Standards.
• Wear any appropriate protective clothing provided by or recommended by the Hotel.
• Report any defects in the building, plant or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• Be aware of Fire safety plans.
• Adhere to Safe & Sound procedures regarding Health & safety.
• Adhere to Safe & Sound procedures regarding HACCP standards.
• Attend any training deemed appropriate by your Head of Department.
• To be responsible for the Safe & Sound procedures followed by your peers.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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