24/7 Data Center Operator: Monitoring & IT Ops

Gulf Business Machines

Muscat

On-site

OMR 8,900 - 13,000

Full time

2 days ago
Be an early applicant
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

GBM Oman is hiring a Data Center Operator to deliver high-quality monitoring and operational support for the Bank’s Data Center in Muscat. You will monitor IT infrastructure and applications, manage batch jobs, and perform backup/restoration activities while coordinating with vendors and internal IT teams to resolve incidents and maintain service availability.

The role involves 24x7 shift rotations, incident logging, and collaboration with multiple teams to ensure uptime, security, and

Qualifications

  • Graduate in Computer Science (Preferred)
  • Graduate in Science with a Diploma or Certification in IT
  • ITIL Foundation Certification (Preferred)
  • Microsoft Certification, Ideally MCP or MCSE (Preferred)

Responsibilities

  • Work in a 24x7 shift rotation as per the defined roster
  • Provide operational support during non-business hours, including VIP support when required
  • Monitor and document availability, performance, and capacity of in-scope systems and devices
  • Monitor hardware, environmental parameters, and overall Data Center health
  • Identify, log, and report system issues proactively
  • Notify relevant teams or vendors when critical thresholds are reached
  • Perform batch job execution and monitoring
  • Manage job restarts, conflict resolution, and expedited job execution
  • Document and report batch job status and maintain scheduling logs
  • Notify and coordinate with relevant teams for errors or issues during batch job execution
  • Recommend improvements to scheduler configurations and processes
  • Execute and monitor scheduled backup processes
  • Perform data backup and restoration activities as required
  • Maintain and update approved backup and recovery procedures
  • Monitor and manage events and alerts end-to-end
  • Perform incident logging, classification, and initial diagnosis
  • Determine severity and scope, and initiate appropriate response
  • Escalate incidents to relevant Level 2/Level 3 support teams
  • Provide timely updates to the Service Desk, especially for major incidents
  • Record resolution details in the ITSM tool
  • Provide Level 1 support based on predefined scripts and procedures
  • Support end-user hardware/software issues, including Windows and authorized applications
  • Coordinate with vendors and higher support teams when required
  • Assist users with basic troubleshooting and service requests
  • Coordinate with internal teams and stakeholders to ensure maximum system uptime
  • Support Service Desk and application teams in issue resolution and communication
  • Provide timely updates and reports to customers and stakeholders
  • Maintain operational logs, work registers, and process documentation
  • Ensure all activities comply with security policies and audit requirements
  • Adhere to ITSM processes, including Incident, Problem, and Change Management
  • Monitor workloads and provide insights for capacity planning
  • Generate operational reports as required by the customer
  • Assist in asset tracking, inventory management, and updates
  • Ensure accurate recording of assets within the system

Skills

Monitoring
Data center operations
Incident management
Vendor coordination
Windows troubleshooting
ITIL awareness
Batch processing
Communication

Education

Bachelor's degree in IT or related
ITIL Foundation Certification
Microsoft Certification (MCSE/MCP)

Tools

DCIM tools
SolarWinds
vRealize
Oracle Cloud Manager
SCOM
ServiceNow
Ivanti

Job description

GBM Oman is hiring a Data Center Operator to deliver high-quality monitoring and operational support for the Bank’s Data Center in Muscat. You will monitor IT infrastructure and applications, manage batch jobs, and perform backup/restoration activities while coordinating with vendors and internal IT teams to resolve incidents and maintain service availability.

The role involves 24x7 shift rotations, incident logging, and collaboration with multiple teams to ensure uptime, security, and

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Data Centre Operator
Data Centre Operator

Gulf Business Machines • Muscat

On-site
OMR 8,900 - 13,000
Cyber Security Consultant
Cyber Security Consultant

Gulf Business Machines (GBM) • Muscat

On-site
OMR 23,000 - 38,000
Presales Consultant-Automation and Integration
Presales Consultant-Automation and Integration

GBM • Muscat

On-site
OMR 18,000 - 30,000
On-Site Data Center Technician (Contract) | Remote Hands
On-Site Data Center Technician (Contract) | Remote Hands

RM Staffing B.V. • Muscat

On-site
Confidential
Senior Oracle DBA - On-site in Muscat, 24x7 Uptime
Senior Oracle DBA - On-site in Muscat, 24x7 Uptime

InterTech LLC • Muscat

On-site
OMR 18,000 - 30,000
Data Center Technician – On-Site, Growth & Certifications
Data Center Technician – On-Site, Growth & Certifications

Reboot Monkey • Muscat

On-site
OMR 18,000 - 23,000
Health, dental, and vision insurance
Paid time off and holidays
Professional development allowance
+1
Data Center Technician - OM - Muscat - On-site
Data Center Technician - OM - Muscat - On-site

Reboot Monkey • Muscat

On-site
OMR 18,000 - 23,000
Health, dental, and vision insurance
Paid time off and holidays
Professional development allowance
+1
On-Site IT Infrastructure Engineer – Muscat
On-Site IT Infrastructure Engineer – Muscat

Integrated Systems LLC • Muscat

On-site
Confidential
Data & Operations Analyst
Data & Operations Analyst

Green Umbrella Recruitment • Muscat

On-site
OMR 30,000 - 50,000
KPI-Driven Data & Operations Analyst
KPI-Driven Data & Operations Analyst

Green Umbrella Recruitment • Muscat

On-site
OMR 30,000 - 50,000