24/7 Data Center Operator: Monitoring & IT Ops

Gulf Business Machines

Muscat

On-site

OMR 8,900 - 13,000

Full time

2 days ago

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Job summary

GBM Oman is hiring a Data Center Operator to deliver high-quality monitoring and operational support for the Bank’s Data Center in Muscat. You will monitor IT infrastructure and applications, manage batch jobs, and perform backup/restoration activities while coordinating with vendors and internal IT teams to resolve incidents and maintain service availability.

The role involves 24x7 shift rotations, incident logging, and collaboration with multiple teams to ensure uptime, security, and

Qualifications

Graduate in Computer Science (Preferred)
Graduate in Science with a Diploma or Certification in IT
ITIL Foundation Certification (Preferred)
Microsoft Certification, Ideally MCP or MCSE (Preferred)

Responsibilities

Work in a 24x7 shift rotation as per the defined roster
Provide operational support during non-business hours, including VIP support when required
Monitor and document availability, performance, and capacity of in-scope systems and devices
Monitor hardware, environmental parameters, and overall Data Center health
Identify, log, and report system issues proactively
Notify relevant teams or vendors when critical thresholds are reached
Perform batch job execution and monitoring
Manage job restarts, conflict resolution, and expedited job execution
Document and report batch job status and maintain scheduling logs
Notify and coordinate with relevant teams for errors or issues during batch job execution
Recommend improvements to scheduler configurations and processes
Execute and monitor scheduled backup processes
Perform data backup and restoration activities as required
Maintain and update approved backup and recovery procedures
Monitor and manage events and alerts end-to-end
Perform incident logging, classification, and initial diagnosis
Determine severity and scope, and initiate appropriate response
Escalate incidents to relevant Level 2/Level 3 support teams
Provide timely updates to the Service Desk, especially for major incidents
Record resolution details in the ITSM tool
Provide Level 1 support based on predefined scripts and procedures
Support end-user hardware/software issues, including Windows and authorized applications
Coordinate with vendors and higher support teams when required
Assist users with basic troubleshooting and service requests
Coordinate with internal teams and stakeholders to ensure maximum system uptime
Support Service Desk and application teams in issue resolution and communication
Provide timely updates and reports to customers and stakeholders
Maintain operational logs, work registers, and process documentation
Ensure all activities comply with security policies and audit requirements
Adhere to ITSM processes, including Incident, Problem, and Change Management
Monitor workloads and provide insights for capacity planning
Generate operational reports as required by the customer
Assist in asset tracking, inventory management, and updates
Ensure accurate recording of assets within the system